Thank you to Mr. Griffin Huntsinger for making my sons first time buying experience a great one. He's still smiling ear to ear. Great customer service, knowledgeable, and friendly. We were in and out in a little over a hour. Great dealership, wonderful salesman. Excellent customer service.Highly recommended! You Rock!
My sister had been looking for a car for a long time. The other dealerships did not take her seriously. We pulled up to ALM at the Mall of Ga. and was greeted immediately. She told them what see had seen on line. Ali & Tammy brought us snacks while we waited to see the car. The price on line was the true price. It was such a relief to have a honest salesman. Ali bought our dinner while she purchased her beautiful SRX. It was the least stressful experience I have ever had buying a auto. I would recommend Ali to anyone looking for a vehicle. I will be buying my next car from him.
Great buying experience with Troncalli and Chris Klass
by Jeep buyer from DealerRater.com
November 30, 2018
I had a fantastic buying experience with Troncalli. Working with Chris was a pleasure. He has very good product knowledge and helped us make decisions along the way. I would absolutely choose Troncalli first when looking for another vehicle.
So there I was on the phone with a dealer telling me it would be 3 wks to get this recall issue fixed on my 2018 Charger. When I decided to look for another dealer I found Banks Crossing and gave them a call. When I spoke with John on the phone he said he could get me taken care of in just a few days! My experience today was awsome with John and JB. Not ONLY did they get me in sooner but in and out in less than an hour. Thanks for stepping above and beyond to make sure the customer is taken care of! I will surely be back and recommend family and friends here!
Steve Manley was my Service Advisor to do some repairs to my F250. Steve streamlined the process and handled every aspect of my visit and repair like it was his own truck. He answered every question with detail, and he kept me informed on what was going on with my truck. Thank you Steve, I very much appreciate your hard work!!
Woody Sowder was very helpful with all my online inquiries and questions. It made the buying process very easy and streamlined as we worked out the deal over the phone and had the paperwork ready before I got there. I will definitely be returning there in the near future.
Awesome experience with Hayes Chrysler in Lawrenceville
by teal, elizabeth from DealerRater.com
November 24, 2018
Both the sales man (Paul Sangeudolce) and the finance person (Magdalena Babiarz) were very tentative & helped our mother who is 74 years old get herself a new car. They both spend time with her and explained everything instead of just getting her to buy a car then get her out the door. I would recommend this dealership to everyone!
Paul S. did an amazing job helping get the car I wanted. He made it easy and simple. I really cannot put it into words. Magdalena and Ernest were an also huge help in the process. I cannot thank you guys enough!
After a week of searching, I met an honest and no haggle sales staff at Hayes in my salesman Paul Sanguedolce and Finance manager Magdalena Babiarz. From first contact via internet through the finalizing of the paperwork i never felt pressured or uneasy. the atmosphere was laid back and friendly. The dearlership staff is friendly and facilities are clean. I searched for a week after totaling my 2017 Ram 1500. I searched high and low and this was a great decision. Thank Paul, Mag and Hayes staff. Well done! Joe P.
I first took my Jeep Liberty to Landmark Dodge for evaluation and repair. My Jeep???s transmission was slipping especially when starting on a hill/incline. They were unable to replicate the issue. Additionally, they fixed my defroster under my extended warranty and did a oil change. While fixing the defroster the boot around my shifter apparently came loose and/or the zipper broke. Their mechanic said it was already done but it was not broken when I turned the car in for repair. The inside of the vehicle was filthy from the Defroster fan repair. The transmission continued to slip. After my poor ratings on the Chrysler survey the Service Manager called me and I explained the two issues and he did not offer to bring the vehicle back in to their shop. My Extended Warranty was about to expire and I really wanted to determine if there was a issue with the Transmission so I took the Jeep to Hendrick Dodge in Duluth a couple weeks later. Heather is my service advisor and she was able to have a mechanic ride with me. We were able to replicate the transmission problem. Additionally, he identified that I had issues with my front and rear stabilizer bars. They also found that the water pump was leaking. Heather was able to get all of these repair parts and labor completed under my Extended Warranty. The final cost to my warranty was just under $5000. I also had some additional preventive maintenance completed for $1300. Heather also was covered my rental car cost that was over and above what the Extended Warranty covered. Needless to say I am very happy with the service I received from Hendrick Dodge compared to Landmark Dodge. Heather did a fabulous job and my jeep is running great. I will continue to use Hendrick for any additional work I need completed while in the Atlanta area.
I realize that in today???s world the internet is a critical part of economic success. I searched cars that I was insterested in and landed at Hendricks. I received a call from the dealership asking about toming etc and I mentioned I could come after work to look at which time I was told to ask for a specific person, even was texted the name. Long story short,- I showed up and was given to another sales person with no explanation at all, then, had to sit and answer all of the questions again that I had already submitted. I was not happy at this point and voiced my displeasure. To that end, things changed around and the dealership really bent over backwards to get us a deal and service that we would be happy with. The salesman nick was a good guy and did a nice job, but, Ariel- the sales manager- really was phenomenal. I was blown away by his demeanor and willingness to work through our process. I honestly cannot day enough good things about him. Really, at the end of the day, although Nick did just fine, Ariel is the reason we will be back and will refer more people to the dealership. After the start- tremendous finish!!
There was hardly any communication unless I contacted them. It took two weeks from the time I signed the papers for my vehicle to get delivered. Once it was delivered, the gas tank was sitting on empty, there was no jack, no lug wrench, no manual, one key fob, more miles than stated and the truck was dirty on the inside. We even found animal feces inside one of the truck compartments. I'm not talking about mouse droppings, I'm talking about goat turds!!
Lance is great. He kept me informed about my repair and was accurate on the length of time for the repair to be completed. Would highly recommend using the dealership.
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