Although the car we wanted didnt work out, the customer service was excellent. MARCUS is a STAR! He should be in management. I have brought many mercedes in the past. Carmax is turning the tide when it comes to purchasing vehicles. The best thing to do when you buy any car is to take it to another mechanic, and then bring it back to the place to be fixed within the warranty period. The Truck I purchased from them a year ago had a few issues but they did take care of it and I've not have any problems since. Carmax has set the bar high for purchasing returning and anything to do with cars. BRAVO!
All around nice car
by Vonta615 from Dickson,TN
January 7, 2019
Vehicle is very room and has plenty power, even though I got the V6 model. The infotainment center is top knotch, with a 8.4 inch touch screen.
They checked me in before I could get out of my truck with a I Pad and asked me to wait in the very nice waiting room. They sent me a text to ask if I would like anything. Within an hour the nice lady handed me my keys and asked me to see the cashier for my receipt and I was on my way.
If Get Charger go with R/T or higher or diff brand
by Armoredbugg310 from Inglewood ,CA
January 10, 2019
Overall car is a soso for price inside very simple for price Pretty hefty price tag I say for something with so low quality interior minus well got a Honda Accord with better mpg I have sxt 2018 average car so far reliable so far pros lots of leg room average mpg for v6 nice touch screen audio player good Bluetooth connect and usage lots of trunk space pretty good horse power for v6 it rides smooth really smooth I love that the most! Led lights /Cons braking not that great stock brakes from high speeds transmission jerks when putting in reverse that’s a for sure sign transmission going to give u problems in long run if u keep car usually happens right after 6 year mark after warranty and extended warranty to many gears jerks when hits any gear front grill to low to ground annoying pulling in and out of drive ways overall for me I give ⭐️⭐️⭐️3 stars because of price for the quality not worth 28k for sxt transmission brand new car already giving me issues in reverse if I had another change would just go with V8 at least I coukd have more power
In the service department, Dan was nice, and helpfu, he took good care of me, and my car. I didn't have to wait long to get service.
Very reliable and comfortable
by Cmg0989 from San Angelo Texas
January 7, 2019
The car is great. Plenty of room. USB hook ups for the kids in the back. Heated seats all around and the sterio system is great!! I love the car all around. The outside is so nice. Blue is my favorite. It has a nice look!! I recommend this vehicle to everyone!
I had to make an appointment for my 2016 Dodge ram to take care of a couple of recalls I also schedule to have it serviced and replace the windshield wiper blades. I ran into a couple of small problems which I was working with Jessica Gonzalez and she handled it with the utmost professionalism I would gladly work with her anytime thank you for letting me commend her for a job well done sincerely Russell W camp.
Everything you could ask for in a car
by lrona from Webster City, IA
January 3, 2019
This car is not only very good looking both inside and outside, but it also has comfort and is so fun to drive. The options and standard features were amazing.
My experience there at west coast auto was good but the fact that I have to get a new bulb for my tail light and battery for my remote they should of have to replace that not me other then that very good.
by AngieMN from Brainerd, MN
January 10, 2019
I've had the car for a week and so far am loving it. I love the way it looks and it drives - no sharp/jarring brakes or gas. Plenty of power when I need it, love the technology. The bluetooth phone pairing is really easy to set up and the audio quality is great - better than talking on the phone directly. It does a great job understanding regular speech the first time and I've not yet had to repeat a command, very intuitive. It has USB ports and regular chargers, Android Auto/Uconnect makes it easy to use all of your phone's familiar apps. I also like how you sit up a bit higher than most cars, helps with visibility. The one thing I wish it had was blind-spot monitoring. That would be helpful but overall for the price I can't complain.
My Charger is AWD which gives me confidence driving in the variable weather conditions of Wisconsin. The 2018 model will require some homework to learn the nav system as it is linked to one's
Smartphone as opposed to having the typical buildt in nav system I'm familiar with. Very comfortable in the drivers seat, especially once it's all tweaked up.
I absolutely love my Scat Pack! I love the horsepower and all the added options make it very affordable and worth the money! It’s a blast to drive! My only issue is that it really should have come with bigger tires since the stock tires weren’t enough to get good traction.
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