Alex and Ting were fantastic throughout the buying process. Ting found the vehicle that I was looking for and offered a competitive price. Alex served us through the test drive and explanation of vehicle features. Zack was great in the finance and paperwork stage. I give them all a ten for their efforts.
If you are looking for a first-class buying experience, this is it! I’ve bought 4 cars in the last 18 months and this has been the most thorough and pleasant experience of them all!
From Kelly in sales to Mike, the Sales Manager, to John, the Finance Manager, this entire experience was top notch. We had some special requests that required follow up and the whole team was available and engaged in our process of surprising our son with a car for his 16th birthday!
I always wondered why I saw so many DGDG license plate frames on cars all around the Bay Area...If you need a vehicle and you want a great selection to choose from, I would highly recommend you go here - you will leave Happy!
Very detailed and helpful. Mark Portillo and John Basir assisted me in the process and took care of me from test drive, queries, pricing, loan and also quick and painless to customize by requirements for warranty etc.
Overall a very pleasant experience from start to finish. Our sales rep Dennis Franklin was knowledgeable, patient and helpful. He helped us obtain the best rate possible and even got us into a new vehicle hassle free. Dennis was absolutely courteous, didnt pressure us into anything and answered all of our questions. The overall experience was hassle free, highly recommend this dealership for their efficiency!
We had already walked in knowing what car we wanted to purchase but Mohammed Bayanreally made the overall experience wonderful for us. He work through all the questions that we had for him and we received an overall great welcoming environment from the dealership.
needed a car to get me from A to B and they had it
by CDHimmel from San Francisco, CA
February 15, 2017
I needed a car that would get me from A to B to keep in the city of SF and they had exactly that. They were friendly, real, no pressure, prompt, easy going, etc.
It may have been the type of car I was looking for (a very cheap one that was not their normal car), but the whole process went really smoothly.
I really appreciate Cars.com introducing me to them, and then for their customer service to get me set up with exactly what I needed.
I have dealt with many service writers over the years and by nature they are uninformed and abrupt. This is not the case with my current experience in your Ram service department. I was helped by Christian Talavera. He was helpful and friendly from the start. I was completely satisfied with his knowledge and response time. You should know how lucky you are to have him. Thank you.
Hyundai of Serramonte has a great staff. They were nice and not too pushy! They made us feel comfortable and relaxed. They were very understanding of our situation and were willing to work with us. They went above and beyond normal expectations. Overall, the best experience I have had at a car dealership!
I started car shopping and reached out to several dealers to find a new family vehicle within our budget and with the features we wanted most. Normandin defintaly delivered! Chris was just fantastic and really convinced us to make the decision to travel 2 1/2 hours to this dealership to test drive the Chrysler Pacifica we ending up purchasing. He worked on giving me options on a couple vans at the price I was looking for. He was very responsive. I had been to several (and in contact with) several dealers, but with Normandin I genuinely felt valued and respected as a customer. That meant a lot to my wife and I. We brought our 10 month old son and all of the staff were very helpful getting the process done as quickly as possible. Thi was great as well and she went the extra mile to final the paperwork and looked for better interest rates on our loan options that would best fit our budget. Overall this dealership felt like they were there not to just make a quick buck, but to truly help customers find what they're looking for at very reasonable pricing. Thank you Chris and Thi for making us very satisfied customers!
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