Mr. Shaervin and Mr. Musthaba was nice and kind to help is with all questions and finance aid. They did what they could. However the documentation was not much centralized as the file move officers started calling for the missing documents one the go which is not likable. Otherwise we had good experience.
I bought a year old BMW. The price was better than I found at other dealerships. They were prepared to go as slow as I wanted and answer all my questions, but that's not what I wanted. I wanted fast! So after a quick test drive went in and signed the paperwork, while they washed it for me. They let me leave my old car there and drive my new car home. There was a headlight malfunction and they said it was completely covered under warranty. However, because it was a software issue, Carmax said I needed to take it to BMW, but that Carmax would cover any costs. They were true to their word!
Went in to test drive a 4runner at Charlton Motors. I called the dealership right after they opened. Allen answered the phone and told me to come on by. I was greeted promptly by another employee and was taken to Allen's office. He knew exactly what vehicle I wanted to drive and has me test driving within 5 mins. No nonsense dealership. My deal didn't go through due to extraneous reasons but I wouldn't mind coming back here for a purchase or repairs.
Received excellent service, clear definition of work and estimate of cost for the services agreed upon. Called for pick up much sooner than expected. Will continue using maintenance service at this dealership.
This is the nicest preowned dealership I have personally ever been to. I had a great experience with Jason. He is very professional, nice, and he definitely knows how to take care of his clients. I see why these guys are rated so high. I bought a Mercedes SUV for my wife’s birthday and I got the best deal on a great vehicle... highly recommend.
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