I bought a new Escape in Minnesota and the dealer there had screwed up installation of a new wiring harness. I set out for Alabama and had trouble all the way. Woody Anderson's service dept. found the problem, fixed it and were SO SO helpful. I wish I could take it to Alabama for all my service.
Joe Johnson went above and beyond the call of duty.
by Gooseyloosey from DealerRater.com
December 3, 2018
I absolutely love the vehicle I purchased from Landers McLarty with the help of Joe Johnson. He went above and beyond the call of duty to make sure that I was happy and that I had a great experience at this dealership. I really appreciate everything Joe did and all the help he gave and provided to me.
My daughter and I stopped by to inquire about Lowery buying her Jeep Wrangler. It was very close to closing time....but the Salesperson Nick was very happy to stay and answer our questions. While Nick was explaining the process about how they would purchase our Jeep...my daughter saw a car she wanted to look at on the lot. Nick was very happy ....even though now it was past closing to show us the car....his concern for the customer was great.
I returned the next day with the Jeep and was met by Austin who was also very professional in his concern for the customer. I told him about what happened with Nick the night before...Nick was off that day... and he offered to let me drive the Audi Q5. We took the car on a test drive and when we got back he introduced me to Mike Ryan the General Manager. I asked Mike to look at the Jeep...in a very short time he came back with a price for the Jeep. Mike was extremely honest and professional in his approach....I felt like he was treating with understanding and was more concerned about what would be best for me more then just being aggressive trying to make me buy a car. I called my daughter and had her come by to look at the car....after which he offered us to take the car home for the weekend. This is important because I had told Mike that I was loyal to the manager of the Family Security in Madison and anything I would do I would do with her. In no way did he ever try to make me do anything else...which was very important to me. As it would happen Heather at Family Security was off Monday and Tuesday...I stopped by and told Mike and he could not have been more gracious and understanding....his comment..."No worries at I will see you Wednesday"
So here we are and its Wednesday and my daughter is the proud happy girl with a new Audi Q5. I would recommend this team of salespeople to anyone looking for a quality used car.
Special accolades to Mike as I was always treated with the highest level of understanding and professionalism.
After checking all around for a lightly used Honda or Toyota minivan, I settled on CarMax since they had the ability to transfer several possible cars from nearby stores. I requested a transfer from Birmingham and it arrived earlier than promised. I test drove it, waited a week to make a final decision and made the purchase. The whole transaction was done professionally and without any extra sales pressure or tactics. This is the 2nd car in the last 6 years I've bought from CarMax and I'd certainly shop them again.
My husband and I drove the 70 miles from our home to Jerry Damson of Arab to look at a used car. Both of us called prior to going to verify the car was still available and that we could see it. I guess we should have asked if we could drive it because, when we arrived, the seats were out for cleaning and the car would not be ready to drive until the middle of the following week. Bummer. We probably would have paid cash that day for the car if we could have driven it. Please let people know that they cannot test drive a car if they call about it. Some people drive a good distance just to be turned away.
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