Became disappointed when I learned the vehicles sold here are often sold with branded titles. The dealership was up front with this information but nevertheless I would never purchase a reclaimed, branded title vehicle.
The Sales Staff treated me with respect. They didn't rush me into making a decision. They searched to get me the best deal possible and I sincerely believe I got a very good deal. They explained everything carefully and clearly, and were very patient with my many questions.
I left a message for the service department supervisor Levi. He contacted me first thing the next morning. He made no excuse for the bad customer service and experience, but instead apologized for the bad service I had received. He is fairly new to the location and he's working on making the service department better. He listened to my issue and was genuinely interested and concerned with correcting my experience with the service department, in which I truly appreciate. He has gone the extra mile to make me feel better about finishing what was not completed due to the part issue. He has made me comfortable knowing my truck would be finished on time. He has kept me informed about when my truck would be finished. He has given me faith in his service department.
Connor definitely worked a miracle to get me what I wanted at an affordable Price .For being a first timer I am very satisfied with the service I received at Henderson Chevrolet. Highly recommend This Location !!
Dealership wise- outstanding customer service from every department. The fact that everyone treats you like they know you is incredible. Clean and friendly environment!!! Once you purchase they have a gong you can ring and my inner child was thrilled!!! Thank you Towbin for providing such an exciting establishment while purchasing a car! Salesman wise- I???ve purchased multiple cars from different dealerships and have worked with great salesmen BUT no one like Jose Sandoval. From the moment I arrived he was polite and was more interested in learning what I was asking for in a purchase rather than being pushy and making it uncomfortable. I went in with ridiculous requests and not once did Jose hesitate to fulfill them. He pulled both a 1500 Ram and a charger and dealt with me being indecisive. Not once did I feel pressured to purchase but with his help we made it work and he got me into a 2018 Charger!!!! LOVE my car and I am forever grateful that I was able to work with Jose!!!!!
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