Arn provided excellent customer service throughout the purchase process. He went to extra effort to find the vehicle I wanted at another branch of the dealership and had the vehicle transported from Fairbanks Alaska to Anchorage Alaska at no extra charge.
Overall experience was very good. We worked with Will Morgan and he was very helpful, knowledgeable and friendly. Although the entire process took a really long time it was still a good experience. I walked away with a brand new Ford Explorer so I have no complaints :)
Customer Service was fabulous! I was fortunate enough to have Ethan assist me with buying my new MKX. He was extremely knowledgable regarding Lincoln vehicles, friendly, professional, and caring. He made my experience of buying a car very welcoming and rewarding. He represents the company extremely well. He is an positive asset to the company. I would highly recommend him to others who are considering buying a vehicle.
I absolutely love my Lincoln MKX...perfect fit for me commuting to work, family friendly, and drives like a dream!
I am super-busy and wanted to buy an Audi in as streamlined a process as possible. The team at Kendall was fabulous and they went way beyond the call of duty to help me and accommodate my schedule. For instance, twice they stayed open late for me. And, we were able to negotiate a price via email rather than face to face which to me was a better process because it meant less time away from the office.
Ross was the BEST EVER. No pressure and knows every single detail of every car that I spoke with him about. He is very courteous and left no questions unanswered. I will recommend him to everyone looking at possibly purchasing an Audi.
I have never had as nice and easy car buying experience.
The day I walked into Audi Kendall I felt taken care of by Daniel. I wanted to stay, not run. I did not feel pressured to buy. I did not get harassing phone calls, “when are you gonna come down to put your special order in?” Daniel Zakharov communicated throughout the arrival of my Audi from the time it left Germany until it arrived in Anchorage. My car arrived 1 1/2 months earlier than anticipated. The day I arrived at the showroom floor of Audi Kendall of Anchorage I felt taken care of by all. They made me feel special and appreciated! I give 5 stars on everything and would highly recommend buying a car at Audi.
Brought in my F150 for oil change. I received good service from the rep that checked the vehicle in and was on my way quickly. The only reason I did not set this review at 5 stars is that no one in the Service Department went over my vehicle status with me upon pick up. For numerous years after purchasing this vehicle, it was standard practice to have a service rep review the vehicle status upon pick up. You guys are still doing a good job but for a while, you were doing a 'great job'.
I???ve been pleased with the level of excellent service from Lithia - they are considerate of my time and schedule and have made efforts to do work as soon as possible.
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