I never imagined going to a dealership that was as far away as they were from home, but I'm glad I did. I absolutely loved every minute I spent at their showroom. The salespeople were awesome. They made me feel like they cared about me, not so much the sale. I was very happy with Jason Wiles. He didn't mind helping us out and just being there as a person, not as a salesman. He was down to earth, helpful, and friendly. He made sure that I was comfortable with everything before I left the lot before I left with my new car. He took what has always been a horrible experience for me and made my shopping experience one I actually enjoyed. I will definitely be back to them whenever the need for a car arises again. Definite 5 stars for this dealership!
I have got 2 treks from there an waiting for the3r
by Dana g from Mt morris mi
March 13, 2017
Thank to Mike I have a 3500 try coming in soon an he has been great he give me more on my trade in then I thought I could get he has been great to work with great job Mike hope to see you soon to get my try . DAna g from Mt morris time to give the beast up
Bought both of my vehicles from Chris Opperman and the group at Schaefer & Bierlein. Both the dealership and service department have great customer service, maintain a friendly atmosphere and are 100% honest. I'll always go back!
Whether it is warranty work on a vehicle or buying a new vehicle, the team at S&B always make things so easy and do everything they can to help. I've purchased a couple cars from Chris over the past few years and he always makes things so simple. We moved away from the area and still come back to buy our cars here. I did talk to a dealer more local for me and ended up walking out 20 minutes later because I could already tell that I was not going to get near the service that I do at S&B.
Hands down the best dealership! We have purchased our last four vehicles from Schaefer & Bierlein and Alex Myers could not have made the process more enjoyable. I've never been one to write reviews but a few weeks after we purchased our Jeep we received a hand written Thank You note from Alex in the mail - that's just the kind of customer service that's hard to find and one of the many reasons we keep coming back.
This is my second Jeep with S&B. They are the best dealership...by far. Alex, my salesperson, was always available to talk and was knowledgeable about his inventory and made sales process a breeze. I trust S&B and so does the community of Frankenmuth :)
Great experience with JRFCJD! Because Lapeer is quite a drive from my home, I worked with another JRF Chrysler Group dealership as an intermediary with the Lapeer location. The sales and management team was great and even delivered the vehicle to my home, where I signed the papers. The experience was unexpectedly easy and the sales team really came through in coming to me rather than having me travel. I would recommend JRFCJD in Lapeer to anyone and everyone!
They’re an hour and half away from my home, but the trip was well worth it. They gave me a great deal, made the process very easy and simple. Since we had gotten there late in the day we had to do the paperwork the next day but they got everything taken care of and kept me in the loop on all of it. Then they brought my new vehicle to me with all my paperwork so that I wouldn’t have to make the drive over there again. Very nice experience and took so much less time than I’ve dealt with in the past when buying other vehicles.
I needed a new lease for my daughter within one day. I called Jeremy Chaney at 9:30am with a specific car in wanted. Later that day we had the car we wanted hassle free. On top of a one day turnaround they were able to get the color we wanted by going to another dealer and bringing it back for us. They jumped through many hoops for us to get us the right car. LaFontaine exceeded my expectations. Will recommend them.
As I live about 50 minutes away I called ahead for confirmation that the used Charger was available. I was transferred to Chris and he told me the car was available. Upon arriving the car was in front of the office entrance in plain sight & Chris greeted us. To cut to the chase I bought the car and got a good deal for my current car. Chris was great to work with and stayed past closing time, on a Saturday, to facilitate the purchase. I recommend highly.
We had one of the best experiences with purchasing a new vehicle here at LaFontaine Jeep in Fenton, MI. Back in January of 2018 my parent's vehicle was hit from the rear and the insurance company wrote it off as a total loss. My parents are senior citizens and did not understand everything. I began searching for a new SUV for my mom because that is what she wanted. LaFontaine advertised a great price on a Jeep Compass. When we arrived the dealership was extremely busy so the receptionist put us in contact with Jeremy Cheaney. Jeremy let us test drive the Compass and the Jeep Cherokee, this is while he was dealing with two other customers and one was a delivery. Jeremy was able to go over the options and explain the features and price of both vehicles. In the past, my parents had bad experiences with dealerships from not disclosing the interest rates to not disclosing the monthly payments. They were very cautious however Jeremy was very up front with everything.
Most importantly Jeremy Cheaney displayed a high level of respect to myself and my parents. Jeremy worked with their insurance company to get the previous vehicle's final payment and settlement expedited, which sped up the new purchase process. On the day of delivery, I had a list of questions about options and services, needless to say the Business Manager Steven Knapp answered all of them. Steven gave my parents the protection of an extended warranty up until the vehicle is paid off and gap insurance. Two things we definitely wanted. Steven was also very up front and explained each and every sheet of paper in the deal, even if it didn't have to be signed.
This dealership looked out for us, even the little things. They made us feel like customers were important. We passed many dealerships between Hazel Park and Fenton, it was definitely worth the trip. They even arranged for a loaner when the vehicle had to be taken in for a minor door lock repair after a local dealership had the vehicle the entire day and did not repair it. By far this is one of the best, if not the best dealership in Michigan hands down. My parents are most pleased with their 2018 Jeep Cherokee from LaFontaine!!!
My experience was okay not the greatest I have no interest in coming back for future sales or repairs will seek else where for future car buy
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