John and everyone at heritage were amazing. They went above and beyond to make our experience perfect and comfortable. They treat you and your family like their family. We will definitely be going back for any future car buying needs. I would recommend them to everyone!
I had a scheduled appointment for service this morning and was greatest by the service staff with a smile, and handshake and most importantly, sense of confidence that my vehicle will be well cared for. I can't believe I was in and out in about an hour and had coffee in the waiting room as a bonus. Victor Clash always takes great care of me and my vehicle being pleasant , friendly, and most importantly, trustworthy. I ran into Brent Ivie, service manager walking into the waiting room who asked if I needed anything, wow! Thanks for such a great service experience.
Brian went above and beyond in finding and locating the exact Jeep I wanted. He took the time to show me things on the Jeep and also called me after the purchase to make sure everything was good. I would definitely buy another vehicle from him
John was amazing, the best experience I???ve had with a car salesman. Was not pushy and listened to my needs/wants to try and help me determine the best fit. Unfortunately I went and drive a VW Tiguan and fell in love with the new redesign and went forward with them. Nothing more John could have done but will certainly recommend John to anyone looking for a Jeep.
I came to Heritage - Owings Mills because I thought the car I wanted was at that location. I showed up and quickly learned that the car I want was not only not at the Owings Mills location, but had been sold, I was alittle upset. This is my first independent car buying experience so I was bummed but knew I would find something else eventually. Joe worked all day to find me a Jeep Compass trailhawk better than the one I wanted AND to get the payments where I need them to be able to afford it. Joe made the whole experience smooth and he was extremely knowledgeable, never pushy and very pleasant to talk to. He even went to great lengths to make sure I could afford the maintenance package that comes with the car. I hope anyone considering buying a car will visit Joe at Heritage - Owings Mills.
Rob, the bodyshop manager, was very courteous and kept me informed throughout the 3 weeks of repairs. He dealt with the insurance adjuster multiple times to make sure the damage from the accident was properly repaired. I highly recommend Keene
Went in to dealership just to look met Mr sparks we talked then got me a truck to test drive answered all my questions went back talked about trucks some more no pressure . then stopped back about a truck that I wanted .came in we sat down did the paper work pretty laidback pretty easy . went to truck set my phone up explained the truck options shook my hand and off I went very happy
As always the friendliness and level of service was excellent. The work was done in a timely fashion and we were in and out in less than an hour. Also as always I do believe the level of service should be matched by a courtesy of vacuuming the interior--this is my only caveat to a great experience.
I purchased my Mazda in Dec. 2017 & they was nothing but professional to me. They made my car buying experience a great one. I was so nerve & they was patient & very kind to me. I have used their service department & they have explained everything to me so that I can understand. They treat me like a person & not just a customer. I love Cooks Auto & will continue bringing my car to them.
While the technicians who changed the oil and rotated wheels get an A+, I would have to give the service advisors a D. First when making the appt the tech on the phone was more than a little obnoxious and arrogant. When a customer calls and requests service work to be done, it is that person only responsibility to make sure the customer needs are met. Remember, the customer is always right. We made the appointment with some misgivings by me. When we dropped off the vehicle, another service advisor listened to me and did the right thing by asking what we wanted done and saying he would see what he could do about ordering the parts we wanted etc. we pick up vehicle the next day and there is a note that stated they did not know what we wanted, that they could not find what we wanted and that if we put on what we thecustomer wanted it would cause several system failures in the vehicle.
What extra service we were trying to get done is replace the stock front brake pads which were putting an unusual amount of brake dust on the wheels, with a set of carbon fiber ceramic brake pads. Something which is stocked at all automotive stores locally as well as rock auto and auto zone and advanced auto to name a few.
The vehicle in question is used in car shows as well as being driven daily. My problem is, no effort was put in on service teams part and the staff was closed to any other opinion but their own. Not Avery good way to conduct business in my opinion.
Additionally, what was supposed to initially be a no charge bill, was subjected to a fee which was discusssd when vehicle was dropped off. This lends me to believe there is a extreme lack of communication at this facility and consumers should be wary at best having any work completed here.
I recently was a victim of car theft and needed a car in a hurry. The salesman, Jared, was very helpful in finding a vehicle that was both affordable and comfortable and had the features I needed. Ask for him if you come here 🤙🏾
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