I did not purchase my car from the dealership, but their Service Dept has done all service on my car. Very easy to schedule online and they are very prompt on servicing my car. The entire staff is kind and courteous, and they take the time to explain my options and address all concerns.
Very friendly staff. Several know me by name.. and I am not there that much.. but they know me and my 4 Jeeps. Service isn't backed up so that it takes 3 hrs for an oil change like some of the other dealerships in the area. They are very efficient and understand that good service with the ability to provide timely is what the customer needs.
I was truly impressed with the teamwork shown during my visit. They went over and above my expectations to put me in the car of my dreams! Thank you Norris and Gerald for tag teaming to make sure my travels from Alabama was not a waste. I commend you both and would highly recommend you to anyone searching for a vehicle.
Jay did a great job providing me with an oil change.
by Blessed1 from DealerRater.com
November 2, 2018
My last two visits for service on my Grand Cherokee have been handled with extreme courtesy and professionalism by Jay. Thankfully, both of my services were thorough and efficient. I appreciate Jay's diligence in addressing my concerns and his focus on complete customer satisfaction. I look forward to continued support from Paulding Chrysler Jeep's Service Department.
Awesome staff, awesome deals! Made my dream car extremely affordable and couldn’t be more pleased! Ask for salesman Will as well as his partner in finance. They completely blessed me. Couldn’t be more pleased!
Usual bait and switch car ad. Ad stated 21k for a Ford Mustang GT but when contacted the price was 30k. Talked to a sales rep about other cars in inventory and literally every car she sent info on was priced over the budget we discussed.
I did not purchase my car at the dealership but I come here for maintenance of my vehicle. Their customer service is awesome!!! Wydell Whiting was great with keeping me informed and smiling as a solution to my problem was trying to be figured out. And Tim Whitehead always keeps me laughing and makes sure that I’m being well taken care of every time I visit. It’s one dealership I actually look forward to going to because of great service! Keep it up guys.
Amazing team focused on the customer service and experience
by angelaw from DealerRater.com
December 3, 2018
My second visit for car maintenance to this facility and the entire experience is based on technology, the best trusted service, and my experience as a customer. They understand that leaving your car for maintenance is second only to going to the doctor and they make it as easy as possible with lots of ways to communicate and address questions and concerns. Visibility to my bill is much appreciated and there are no concerns from booking to the appointment to calling me with updates to paying my bill that wasn't easy and trusted.
We had a unique situation, too detailed to cover here.
by Margie from DealerRater.com
November 1, 2018
Again, our situation was unique. But Jimi Skibinsky and Riley Patton were great. Dylan's help was greatly appreciated and even fast talking George Waddell in the finance department was great. Of course the payments were higher than we wanted them to be, but then again I am quite sure most people do not get the exact payment they want. But we did get the exact truck we wanted. :)
Had a flat tire on out truck. Put the spare on, with flat in the bed. My wife dropped off the tire, came back later. You remounted the regular tire, put the spare back, jack away. Thanks!
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