Miguel, the sales rep, was very amazing...gave me a straight up experience . No back-and-forth. Steve Schack, Sales Manager, got me an excellent price and a better credit rating. Don't ever go anywhere else.
I thought I had a flat because my car was driving rough and it was all over the place. Anthony Nicholas was very helpful going over all the items needed on the car. The pressure was low in all the tires and it was out of alignment - which wore down the inner and outer parts of my two front tires. I decided to get all new tires because I've always had problems with these tires. Anthony was very helpful in giving me my choices. I also had several coupons and he went over with me which one would save me the most money. He went over that it covered 'services' and went over what is considered a 'service' - he also figured out the dollar amount that it would save me. I really appreciated the time and patience he had to go over everything with me. I also had my car cleaned. It was nice having a clean car when I picked it up. The courtesy van driver - Jimski was also very interesting. Everyone in the van enjoyed the conversations with him and the topics had a wide range. I personally enjoyed his stories about traveling. It felt great getting into a nice clean car that drove smoother than it had in years. The entire experience was excellent.
I only come to the Lokey Nissan Service Department for my car work and any concerns I have about my car. The recent visit was about steering issues during high speeds. They rotated the tires and added air for a smoother ride. They were all Pros during my visit and will continue using Lokey Nissan to take care of my Altima!
Martin was able to work with me to get the exact truck I wanted, down to specific options. The truck had to be brought over from other town making my purchase quick and easy. Martin works with you over the phone even after working hours/days.
What an amazing experience. No one pressures you into anything. Pedro helped me every step of the way. I Would strongly recommend him to anyone looking for a car, he will make sure you get everything you want!
Ben Pugliesi did a terrific job handling my 2017 Sierra truck purchase. I was an out of state buyer and Ben handled every aspect of the transaction. He worked very well with my lender who had pre-approved me. When I arrived at the dealership my truck was parked out front, fully serviced, gas tank full, and clean as a whistle. Ben showed me many of the features that would make my 400 mile drive home comfortable. After a 30 minute inspection and test drive we completed the paperwork without any surprises and I left very happy.
Joe Murray,service manager, Joe is such an asset to Firkins because he makes each customer feel that he is there for them he does his best to meet each customers needs and makes it a pleasure for you to be part of the Firkins family.
I got my truck back Quick. Everyone was friendly and went out of the way to help. But, the repair wasn’t fixed properly and I had to bring it back the next week where they discovered several things wrong. Why not the first time?
My Service Adviser Ken knew why I was bringing in my Pacifica.
He explained to me that the problems I was having were probably software related and he was right.
Knew I wanted to wait for my vehicle; I explained that they could have it for the day since I knew that they would be working on two different items.
I had been going to Sunset but was not impressed with their service, maybe you can say I was depressed with Sunsets service.
Your people seemed to be on top of things which was nice.
Joe was fast and courteous. Wait room was spacious and clean. Accounting was prompt and accurate. Took less time than I planned on.
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