A very long process and wait just to find out they could not give a better deal than their competition. No inventory on hand & almost unwilling to find the vehicle I found on my own. Internet sales department is totally useless, they never passed the specific details I provided them to anyone. On-site & site manager were super nice & said go buy from the other place. So I will.
Best affordable suv around
by Showtime723 (Durango Lover) from New York, ny
February 18, 2019
Comfort, strong,dependable, reliable and very stylish. I love it. Every thing about it. Great for family, work. And just a great car to have. I highly recommend this vehicle.
My car was literally covered in dog hair (I’m a dog groomer) and Rick Case Honda went above and beyond detailing my car. I never thought I’d see it so clean!
All of the staff was extra friendly too. Will def come back!!!
by FMANZRT from Albert Lea MN
April 8, 2019
I’ve wanted the 3rd Generation body style since they came out, I finally found the one I was looking for , and it is awesome!! I love the look, the build quality, and of course the Hemi power!!
Brent did a fantastic job of helping me find the right tires for my car and was great about matching competing prices. The service was done quickly, expertly and with a smile despite being the last appointment of the night.
Fully loaded and perfect for my family!
by Kaylin from Loganville Georgia
April 14, 2019
This SUV is perfect for our family. My husband is 6'7 and he fits perfectly in it. Its fully loaded, but my favorite is the memory seating! Because I'm only 5'5. And the kid loves the captain seats and DVD player!
All questions asked through the Dealership's web service were answered promptly and completely. I am electing to hold on making a purchase at this time but once I decide to pull the trigger I will (at least) give this dealership a shot ~ based on the experience.
Decent performance bordering on large SUV
by Patriot from Ball Ground
March 14, 2019
Good ride, reasonably comfortable to drive. Interior materials could be uoscaled a bit for the price. . Smooth shifting 8 spd tranny, decent handling and braking.
I bought my Jetta from this location. Brad gave me exceptional service!! Love my Jetta! I would highly recommend to my friends and family!
Best vehicle we've owned
by Hemi lover from Lewiston n.y
March 31, 2019
We have owned our durango rt since 2012. My wife wont drive anything else now so iv contemplated buying a newer one but ours really hasnt been affected by age in any way. 100000 miles and zero problems. It can tow our 25 ft boat better then my ram 1500 and fits the entire family. I highly recommend this vehicle especially with the hemi engine.
Love this dealership! Awesome small town dealer that goes above and beyond to help you out in the sales and the service department. Always refreshing to come in to smiling faces and happy people. I would recommend this dealership to everyone!
Love My Durango! Stylish and Comfortable!
by DurangoFan! from Lakefield, MN
May 15, 2019
Great looking, stylish, comfortable, great leg room, superb sound system, great features! Very quiet ride, little exterior noise, love the power this beast has, Love that HEMI engine!
I purchased 2005 Ford f-250 power stroke crew cab back in Sept, I brought it home my wife noticed a fuel smell in the truck while driving it. I took it back and without hesitation they replaced the injectors and other items at no cost to me , my truck runs like a champ. Shaw Auto Sales is a top notch dealer.
In Love with The Durango.
by Amzg Lee from Brooklyn. Ny
March 17, 2019
This is my 3rd Durango. I had a 2002, 2006 & now 2013. I love this truck. They all have been very reliable for me & my family. I'm considering trading it in for 2019 although my 2013 runs AWESOME.
We didn't end up making a deal but Ronnie tried very hard for us. By far the best customer service that we have found on our search so far. We will go back to them again! We would have bought if it was a Chevy ;) Thanks for all your help!
by mc519 from Jacksonville, FL
May 6, 2019
I currently own this car in the highest option level for its year (Citadel). The value for what you get is hard to beat. The Durango feels solid and stable; mated to the optional Hemi V8 and this car is simply amazing. Have not had any issues with this car. It is easy to drive and meets all of the needs for my family.
They did a very good job at keeping me informed when cars I was looking at came in
Reliable SUV and Excellent Tow Vehicle
by Rambo from Minneapolis, MN
March 5, 2019
The 2011 Dodge Durango Citadel is a great SUV! The 5.7L V8 HEMI engine, continuous auto-manual transmission, comfortable leather seating, and smooth quiet ride makes this model our favorite after test driving all the other brands. A welcomed redesign for the 2011 model year was done after the formerly unreliable Durango of prior years was retired in 2009. The 2011 model (no 2010 models produced) was light years ahead of its predecessor in technology, appearance, and quality.
Steven was an amazing salesman. The second we got out of our car he was there ,seemed to be on a break eating an icy ...which he dropped immediately and helped us . The process was smooth and he kept us informed all the way . The only thing I would improve on is getting into the final stage of signing ( we waited over 2 hours ). But overall great experience. And we purchased a Dodg Challenger Scat Pack 👍🏻. Good job Steven !
Most perfectly designed vehicle I have ever owned
by Milan's Durango from Goodyear AZ
January 30, 2019
My 2013 Dodge Durango Sport exceeds my wife's Buick Enclave in overall design, comfort, dependability and performance. While I like the Buick Enclave very much, and she is on her second Buick Enclave, I have remained a huge Dodge Durango fan. This is my second Durango. The ride is second to none. It is quiet, roomy, powerful and filled with luxurious appointments that fit this 60 year old body like a glove. The Dodge Durango is the most perfectly designed vehicle ever created in my humble opinion. Driving a Dodge Durango sometimes makes me feel like I've earned a reward for all of the crumby vehicles that I've had in the past.
We are messaging to praise Ayan Martin for assisting us in the purchase of a new automobile. No offense, but automobile purchasing is usually a horrible experience. Perhaps it is a reflection of the dealership as a whole, but we encountered two wonderfully professional people as we purchased our new car. Specifically, Ayan Martin was a pleasure to work with and we would be delighted to do so in the future. Additionally, the business manager was most helpful and efficient in finalizing our purchase. We are extremely pleased that we purchased our new car at Galeana Kia and will be referring others to Ayan Martin in the future!
Most reliable car I’ve owned
by RickDogg from Chicago, Illinois
May 6, 2019
This car met all my all my standards, I have no complaints what so ever and if I can buy two I would but ones good for now the family loves it
Great service drive and I would imagine the sales team is just as good!
Well so far it’s really reliable
by Silver Bullet from Springfield Oregon
May 3, 2019
This car is really comfortable DVD player amazing car, lots of leg room seats are so comfortable lumbar, heated, vented seats, heated steering wheel.amazing car, oh yea beats stereo, to many extras to list, and that HEMI engine will sit you right back in your seat
It was truly a pleasant experience buying a new car from this dealership. The salesman Kris Stephens allowed me all the time I needed to make my own decision. He left me alone with the car, and he displayed the epitome of a no-pressure environment. The sales manager Troy was also very cordial and helpful. This is my first time buying a car here, but it was well worth the one-hour drive from my home. They had a good selection of inventory, and I am very pleased with the deal they made me.
I'm impressed ,Plan on purchasing one .
by B .E Adams from Columbia , South Carolina
April 6, 2019
Satisfied with gas mileage especially the AWD. all of the extras such as heated front and rear seats , ans entertainment features . Also safety rating is good .
We were on our vacation and had a problem in a nearby town and were referred to this dealership from Auto Zone in Cleveland. The folks at Jacky Jones were extremely helpful and friendly. They ordered the part that was needed for our car, did the repair the following morning, and we were on our way! We were so thankful that Dodge had a dealership close by where we were staying. There was no charge for the service. Charger (2018).
Great Value and Awesome Performance
by SloanKettering123 from Howell, Mi
April 3, 2019
2nd Durango I've owned (first R/T). The new 2018 styling with the hood scoop is awesome & Hemi paired with the 8 speed transmission really moves. Dodge gives you a lot of value for the money. Glad i made the upgrade.
I had originally gone to Rockland Chrysler looking to lease a 2018 Pacifica to replace my Toyota Sienna. I made it clear that I had a trade in and I was firm with the amount that I wanted for the trade in which I believe was very fair. I dealt with 4 different people calling me from Rockland and they said they could not meet my trade in request. A few days later I got a call asking me if they met my number would I make a deal and I replied "yes". He said he would check with his boss and get back to me. Never heard from anyone so I went to Ramsay Chrysler in NJ at about 7:30 pm. I told them my story and the price I wanted for my trade in and they agreed without even seeing the car. At 9 am the next morning I brought my trade in car with me, they checked it out and we made a deal for a 2018 Pacifica Touring Plus and 2 hours later I was driving it home. No nonsense, no BS, everything went great
I really like this car!
by DavidWCan from Washington, DC
January 18, 2019
I have owned upwards of a dozen vehicles in my life. THis is positively my 2nd favourite (#1 was my Tahoe). Rugged, reliable and enjoyable to drive.
Just purchased a 2014 Cadillac ATS from Castle. Andino, you are amazing and I couldn???t have had a better experience. You made it an exciting and easy process. You bent over backwards for us and I am just so so excited. I don???t have enough thank you's for everything that you did for us. We love ya!
I love this car
by Jodi from Ellwood city, Pa
January 12, 2019
Exactly what I was looking for in a vehicle. Enough room for the family. Rides great and has enough room for all. Would recommend to any family
They were prompt and courteous in responding to our queries about the car we were specifically interested in. They notified us immediately about issues the used car was having in terms of repairs, and gave us advice about another vehicle we were looking at at another dealer. We eventually went with the other car because it was the model in our price range, a used Toyota Prius. We had been seriously interested in a used Corolla at this dealership, but were more interested in the Prius.
A great upgrade from my previous car.
by Kalynn from Huntsville, Mo
December 4, 2018
I instantly fell in love with this car. It fit our family and has everything and more of what i was looking for. Josh and Jayme were wonderful to work with.
excellent facility and personnel , the dealership was very clean inside and out, also the people there were very friendly and helpful.
Runs drives very nice
by Yosef from Dearborn mi
April 24, 2019
This truck has lots off power sounds good fast and sports truck runs and drives very nice V8 AWD with HEMI sounds good push start remote start heated seats heated steering wheel navigation Bluetooth connection and lot more
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