Great dealership purchased a Cadillac XTS from these guys.. smooth buying process
Found a few issues with the car and the staff did not hesitate to get it fixed.. definitely recommend this place to anyone looking for a gently used car.. very nice selection..
Chance was the guy I was working with very humble and down to earth guy...
I bought a used 2015 Nissan Altima, totally, over the internet from Lucy Skirvin at Dodge Country Killeen. She was very patient (emails) and handled all the necessary paper work and financing. I bought the car, sent her a credit card deposit and the next day arrived at Dodge Country to finish the deal. I was met in the parking lot by Raul Rivera and he had reserved an upfront parking space for me. Then less then 30 minutes later I was in the finance mgrs. office signing the deal. Since I live 98 miles from Killeen, Raul got Christopher Rodriquez and Nick Schroeder to follow me home and deliver my car! Dodge Country made me feel like a VIP and I have never been treated so professionally at a car dealership. I will surely buy my next car from Dodge Country, Killeen and recommend others experience this dealers Pro Customer Service. This Dealership has set the bar very high for other Dealers to match there style!
The salesman, Mr. Micheal Williams was excellent in finding what I wanted in a Used Subaru. He was very patient and was able to find what I was looking for. He over did himself by looking up items, bringing cars for me to try, explaining the details of the car and what it had to offer. I came back twice to him to know that he would find what I was looking for. The only negative experience with the dealership was when the managers would talk down to him, for something he didn't do. Otherwise they did work with me with their prices and wanted to make sure I was pleased.
Believe it or not, it's been 16 years since my husband and I purchased a brand new vehicle! Needless to say, all the modern bells and whistles were more than just a little overwhelming. Felicia was very patient about answering our many questions and did not pressure us when we told her we had to go home and think about our decision. Brian was also very nice when we returned to actually purchase the vehicle. One thing I was slightly dissatisfied with was I feel that we were rushed through the delivery process as we were the last customers of the day. Overall it was a good experience.
I was looking to get into a cheaper payment and be able to have room for car seats. Jeremy and Courtney helped me and found a journey and I even picked the color and features. They were great on getting what I "thought" I wanted. The next day I let Jeremy know that I was not happy with the car due to it was too small and missing features that I didn't think about before. Two days after that, Friday, I let him know again how extremely UNHAPPY I was with this car and that I wanted back in a truck. I was told that there was not anything that could be done and I would need to drive it for a year or so and then trade it in. Saturday, I spoke with Courtney and told him I wanted a truck and that my daughter could trade her car in for the journey and I was aware that my payments would not be as low as we got them. On Monday, I was told that nothing could be done until the title work is done, which is 2 more weeks. So then, I will have been miserable in this car for 3 weeks, putting miles on it and lowering the value of what they can give me as trade. I do not feel that they have done all that can be done, especially for a loyal customer, as myself. This is the 4th purchase that I have made from this dealership and it is probably the final purchase my family will make there! I already have another dealership working on getting me in a truck and my daughter in the journey. It's a shame that Stanley Dodge could not make sure I was 100% satisfied after the sale! I do not recommend a dodge journey for anyone with car seats!!
I have dealt with Tranum for years. I was approved in August didn't purchase then and returned back in October. My information was still active and I was approved. I was on a time crunch and Dan stepped up his game. I walked in that morning and before lunch drove off with my 2017 VW Passat! He was very fast with getting information on vehicles I was interested in. I was able to test drive and the team worked quickly. If you have dealt with Dan you are dealing with good people.
Our family had now purchased roughly 10 cars from Jim Harper. No one does more to always make us feel comfortable and appreciated. He consistently goes the extra mile to take care of our needs. Could not be happier with Garlyn Shelton, Jim Harper, and Winnie Lewis, who is the best Finance Manager I have ever seen. Buy Garlyn Shelton! Buy from Jim Harper!! You will not regret the choice.
I've been buying cars from Dodge Country for fifteen years and it's always easy. The greatest experience ever. Dodge country will take care of you. No matter what you can get a quality new or used car or truck with the payment to fit your budget.
Its was very helpful for me. It sorted out many of the vehicles the way i wanted and helped me find exactly what i wanted. It also gave me good and fair prices which for me is going to help a lot to help me get the car i need to go off to college.
Absolutely best team ever!!!! My family and I have bought many vehicles from dodge country and have always received great customer service and great buying experience. I love my ram 2500 mega cab. Thanks again Carlos, Chad, Quince. Dodge country in Killeen Texas is the only place to get more for your trade and deals for your wallet. Chad Stephens
Ernie Motloch made purchasing my new jeep easy. It was a pleasure doing business with Ernie at Mac Haik. He ordered my jeep with all of the features I requested and there were no surprises with the price. It even arrived earlier than expected!
Low on sales pressure and highly focused on the customer's request for personalized service. Quentin had been dealing with me during a very difficult period where I was transitioning into a new job and environment. I actually took about 9 weeks from when I decided to get a new car up until I actually signed the contract. He even helped me to acquire a loan points below what my bank of 14 years was offering. Don Ringler Toyota treated me like family. Kudos to Kimberly in financing!! David Sosa
I have bought a lot of vehicles over the years and it has always been something I dreaded. Kimberly made it all so easy, and so comfortable with no pressure at all. The best car buying experience I've ever had!
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