I bought my first car with Keith. He was so laid back, straight forward, and accommodating. Didn’t pressure me like usual dealers. He made my first time experience so enjoyable and stress free. I would absolutely recommend this dealership to anyone. Great and honest people here.
INCREDIBLE CUSTOMER SERVICE AND FANTASTIC SALES FORCE!
by Lisa D, from DealerRater.com
November 4, 2018
INCREDIBLE CUSTOMER SERVICE!!! EXCELLENT SALES STAFF!!!! We purchased a used pickup truck for my son who is 18. He worked all summer and saved his money up to buy the truck he REALLY wanted. Two weeks into owning it and paying cash for it ($9500.00) the truck just stopped. Dead. I called Joey the Service Manager there and they got it in ASAP. I was having to leave town and explained the urgency of getting this vehicle fixed so that my son could have wheels while I was out. Joey and his team worked diligently and got it fixed in less than two days! Constant phone contact, emailing and wonderful communication by them to keep us in the loop and get the job done on time and NO CHARGE! I can't begin to tell you how this kind of services does NOT EXIST in the city at the city dealerships! This is the second vehicle I bought from this dealership and the second one I bought this year. (two teenagers driving age) I can tell you that Bonham Chrysler Dodge beat the city dealership HANDS-DOWN. No comparison at all! The city dealership could give two flips that my kid was driving a car with issues that they sold me, but not this dealership. I could keep going on but it is clear that Bonham Chrysler Dodge takes pride in their inventory used or new, takes pride in their customer service. They walk the walk, they put their money where their mouth is and the DELIVER! Don't waste your time with anybody else!
Came in to see a car that I saw online. It was a 2008 RDX. Car was very clean. Car drove well. All clean inside. Got a bit off the listed price and picked up the car the next day. Car was detailed and had oul changed too. Drove home. Battery though was weak and died at home. Brought car back and they put new bateery in on a Saturday first thing. Took less than 30 min. Great customer service...
I had been looking online for a used vehicle for quite awhile when I found Melissa & Garber Midland. Melissa was the first person from a dealer that really took the time to listen to what I was looking for and offer suggestions & options. She is amazing! If you’re looking online (in person too) for a vehicle get with Melissa!
I bought my first independently owned vehicle at this dealership. I was impacted positively by how helpful the staff was. I'm also satisfied with the vehicle I had purchased. It runs well and I would recommend this place to anyone looking for a great price on a second hand vehicle.
We have been buying from John for years. He has made our experience with Grogan a pleasure and will not purchase anywhere else. The accounting department was ready for us when we came in and made things quick. We have never experienced any issues and don???t intend to based on the level of service Grogans employees provide. Thanks!
I am disappointed in the lack of storage space in the front seats. The paint scratches easily. Future designs should include a place to put a box of tissue and other necessities. The glove compartment is too small. The car is very comfortable and I really like it other than storage and paint.
I was searching for a used truck and I didn't have much credit history. Not only did they get me a loan without a co-signer, they also bent over backward to make sure that my first financed vehicle experience went smoothly. Everyone there is super nice as well as being helpful. I've worked at dealerships and spent time at others and no one comes close to the professionalism and hospitality of Rome pre owned. They are four hours away from me but I won't hesitate to buy my next vehicle there! Well worth the trip! Thanks again Matt!!!!
I saw great reviews online and decided to check them out. Was looking for a Ram 1500 and they had exactly what I wanted. I pulled into the dealership at 8:15 a.m and it was raining cats and dogs but Dan Pulkkinen came right outside and was awesome from the start to the end!! I got exactly what I wanted and I got it for a lower monthly payment than I expected!! I was in and out within 2 hours and had a huge smile on my face!! Highly recommend Crafts!!!
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