the customer service and the service was excellent but I had a coupon for a $59.99 oil change (synthetic oil) and when I paid my bill it was $74.39. When I asked why was I paying almost $15 more the excuse was that my car didn't require synthetic oil but I requested it so the oil change process required an additional fee (I drive a Toyota Yaris). There was no mention of an additional fee until it was time to pay the bill. I don't like being taken advantage of. Also, the service representative was very nice and professional and I know he's just doing his job, but he tried to sell me additional service repairs. I politely declined each recommendation and he would offer another service repair at a lower rate.
I needed a good, used car, but I didn’t think I would qualify for a loan. Not only did Anthony get me the car I wanted, but he was able to get me a loan through Chartway! He took most of the day making arrangements so I was able to drive away in a new car! I was so happy and excited! I LOVE my new car and I love Anthony and Brooks Powell! This is the BEST used car dealership to do business with! I highly recommend it!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I purchased a truck from Courtesy Autos , and John made this process happen so smoothly. The atmosphere was warm and inviting which made me feel at ease. I will continue to keep you all informed during my journey with the team at Courtesy Autos.
This was our second time working with Geoff. He is great! He really goes above and beyond for his customers to make sure you get everything you want and need in your next vehicle. Definitely recommend him to everyone!
The sale people were very knowledgeable , and was a pleasure to do business with. She had the service department clean the car prior to delivery and they did not half clean anything. The windows, interior seats, and carpet was not cleaned as good as previous car dealers had done. Overall Sale personnel are fine, Service personnel are not as good.
Jasmine was a great help in trying to get my Daughter in a car when I start looking for my next car she would be the first person I will contact her personality and attitude was over and beyond what most sales people do this day and time Thank you Jasmine!!!!!!!!!!!!!!!!!!!!
I was shopping for a used, low mileage Ford car. My daughter found it using google review and brought us to Courtesy Auto Sales. Upon meeting the Rep., Chuck Butler and describing what I was looking for and my budget, he showed me the 2014 Ford Focus with low mileage and within my budget. After making some minor repairs and clean up, it was almost brand new!!! He did everything promised and made the buying process an ease. I'm so happy that my daughter used google or I would not have found this great deal. I love my new/used car and often get a compliment on its looks...Ruby Red, my favorite color. Check them out, ask for Chuck, he'll treat you right! Vicky J. , Chesapeake, VA
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.