My experience from the end of November until now has been a 2.5-3 Star.
Specifically went to this location to look at at a vehicle. The sales rep was helpful and professional. Completing the paperwork and finalizing the sale took way too long, hours!!! There was one finance person helping four people in line.
Make sure you pay attention to details!!! Vehicle did not come with floor mats. Strange to me. When they dropped the vehicle off it was not detailed nor was the gas filled up per agreement, so when I called about everything they did cover the cost of new floor mats. Great customer service, right?
Fast forward to it now being summer. My air condition does not work. Per manager who was not customer friendly and rude on the phone, stated “anything can break on a used vehicle”. Makes you think you need check EVERYTHING before you purchase.
In my opinion, poor customer service. I would think you’d want to retain your customers by trying to help them out when the vehicle is less than 6 months old to them. Will not be going back to them to purchase my next vehicle.
This Van is the most versatile
by Sczech35 from Manitowoc, WI
November 7, 2018
This is the best buy for the money. You can haul just about anything in it, and still have great seating for 4+. Great features: easy open/close doors, adjustable seats, Great cargo space, very comfortable. We love this for easy access as we are handicapped. A Great Car!!!
Needed an oil change and like using a GM location. Only problem was in the show room, no one was interested in talking even though I was looking at Buicks to possibly replace a 2006 Pontiac G6.
Great reliable, affordable and comfortable minivan
by Parents with a toddler from Riverview, FL
November 26, 2018
My husband and I bought a 2016 Dodge Grand Caravan SE new in April 2016 in Puyallup WA just before our son was born in May. It's been perfect for getting a newborn in his carseat carrier in and out of the car. We've transported a full couch in it with all seats stowed except the seat our baby's carseat was on. In April 2018 we traveled cross country from WA to PA, through mountains going up to Mount Rushmore. Then in September 2018 from PA to FL. During both travels we were fully loaded down in the minivan and towing a Jeep Patriot fully loaded down. We never had any problems with this vehicle. We loved it so much that we just traded it in for the 2018 Dodge Grand Caravan SXT with all the upgrades.
Written November 2018
Mike was very helpful and accommodating. As a salesmen myself I appreciated the effort to understand the type of vehicle I was looking for and he did what a good salesmen does. He finds the right fit, not the quickest sale. Mike put me in a 2019 RAM 1500 REBEL which was a car I never considered or thought I liked (after months of researching and testing cars) until he evaluated what my wants, uses and needs of a truck we???re. Nailed it. Got a great deal. Much more professional at Oconomowoc than the Franklin location too overall in all departments. Would recommend.
Great family car
by RRHR from Washington DC
October 11, 2018
Lots of space for family + friends. Interior is pretty standard but that means you don't need to worry about it too much. Got the DVD package to entertain the kids, so far its great.
Disregard my previous message which says I wasn't treated properly. It was a misunderstanding on my part. Customer service did a good job. I would recommend to any customer.
Last auto purchase was in 2005!!!
by Creative Downsizing Retirees from Oak Hill, Fl
November 4, 2018
We traded in a '04 Camry with 319,882 miles (yes, really!). I expect the same performance from this Grand Caravan - better not dissapoint me! We will now also downsize by selling a pick up truck. The Grand Caravan has stow and go rear seats and that creates a space large enough to accommodate a full sheet of plywood. So we feel we now own a very comfortable vehicle that can double as a pick up truck bed.
I went in to look at a car I wanted and I got the car at a great price. Kelsey was the best salesperson I've ever dealt with. There was no pressure into getting something I didn't want. I would recommend her for anybody. Amazing service.
Best car ive had
by K'smommy from Tillsonburg
September 18, 2018
Love this van. It has tons or room, with the stow and go. A dvd player to keep the kids happy, the uconnect keeps me hands free when i need to make a call.
Excellent service. They made it very easy for me to bring my car in and pick it up. I trust their work. Very friendly and professional.
Not much you can't do with this
by AstonMyers from West Des Moines, IA
July 29, 2018
I have the minivan for over a year now, didn't buy it because I have 11 kids or anything, bought it for it's practicality and use when taking vacations. Has been extremely reliable and versatile to whatever I need it for.
I was in earlier today and purchased a 2016 Cadillac CTS from Kellyn. Between Kellyn's polite attitude and eagerness to get us exactly what we want, our experience at Joe Van Horn was a pleasure. We will gladly be back to purchase from her in the future!
by Ike from Phoenix
July 24, 2018
My mother taught me that if I don't have anything nice to say, to not say anything at all. Sorry mom. This car is a piece of junk. We bought a 2016 used Dodge Grand Caravan last year and promptly had to get the transmission fixed at just under 36k miles. Fortunately it was still under warranty, but not anymore. Now it has 47k miles on it, but we're still having issues - some small and some large. The front passenger leather seat ripped, the rear bumper is started to peel away by about an inch near the rear wheel, and the dvd player compartment broke so it's constantly hanging down. Those are the small things. In addition to fixing the transmission last year, we just took a trip and the car is overheating every time we turn the AC on. This has all happened with less than 50k miles. Can't wait to see what the next 50k brings.
We had been looking for used truck for some time and went to Van Horn as we had found one online that seemed to fit the bill. However, it was not the truck for us, but we talked through our needs and our salesmen Austin brought up some inventory that we looked through and ended up finding a much better truck than we had originally been looking for. Thank you for the great service and getting us exactly what we were truly looking for.
by Mandie from Edmonton
July 11, 2018
Have had this van for almost a month now, and it's perfect for our little family. I traded in my Elantra which was too small to fit everything in, especially with a two month old baby. The space is abasolurelt fantastic, especially the stow n go seating.
We saw the truck we wanted at a great price so we drove 60 miles to look at it. They didn’t pull anything and change it once we got there or add a bunch of “fees”. Then they provided a good price for the vehicle I was trading in. Very good experience!
Buying cars can always be a stressful experience, Sarah made it fun yet was very professional and I wasn’t even slightly stressed through this adventure. Received a great amount on my trade-in and was able to get exactly what I wanted in my new vehicle. Will definitely be going back to her for any vehicle purchases, highly recommended!
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