Did an internet purchase on an 09 Murano and at pickup...
by Lasrnw from DealerRater.com
November 4, 2018
Did an internet purchase on an 09 Murano and at pickup found out the car didn't have all I asked for and was promised. I was livid because the original process had been great and felt I had been taken advantage of. Got in contact with Tom Wall, Manager and he searched high and low for the car I wanted. When he couldn't find the 2009 he got me a 2010 Murano at NO ADDITIONAL COST with all the options I originally wanted. In my opinion he went WAY above and beyond to make sure they made it right. I'll be a long time customer at DCH Freehold Nissan. Also, they have a great guy, John, who shows you all the options in the car and how each works....really friendly, really funny and very knowledgable. It's worth buying a car there just to meet him - he's teriffic!
I read review of DCH Freehold Nissan on this website and...
by qshakeel from DealerRater.com
November 4, 2018
I read review of DCH Freehold Nissan on this website and decided to drive all the way from Piscataway, about 30 miles, to buy a new car. The long trip was every bit worth it. I had an excellent, and I should say, a very unusual experience. Unusual because this experience was unlike any other I have had at other dealers. I felt no pressure to close the deal, no haggling over price and everyone in the dealership was very courteous and professional. My salesman was Mark Weber, who I think is the nicest and most professional of salesmen I have ever dealt with. He was very patient with me and answered all my questions in a very courteous and calm manner. He did not rush me into making my decision and let me take time with all the details. I bought my car because of him. Thanks Mark for a great car buying experience. I have given this dealer the highest rating particularly for a great car buying experience. Thanks.
I Worked with Karen to lease my 2019 Grand Cherokee. I couldn't be more Satisfied with my purchase, Karen and Danny worked hard to get me the car I wanted within my price range, and to make sure I left the dealership HAPPY! This was my first time leasing a vehicle so I truly believe Freehold Jeep gave me a great deal considering my circumstance.
I bought a preowned car for my nephew and Michael Smith was absolutely easy to deal with. He took care of everything for me and even made sure I got home safely. Kevin Miller handled my paperwork faster than I thought possible and I got my plates fast! There are plenty of options closer to me, but I would absolutely suggest him and this dealership to everyone!
I had such a great experience buying my new Jeep with Phil. He is kind, friendly, and truly makes customers feel that he is matching them with their best interests-- I have already recommended Phil to so many of my friends, he is an ASSET to World Jeep!
Tamer was great!! Everyone there was very easy to work with. They worked their butts off to get me a car. Everyone is very kind and hard working!! Definitely will go back as soon as I’m able to get a newer car!!
After months of searching for a SUV to fit my family's needs I found my new car at Malouf. Buying a car can be stressful and tedious but the guys here made this process easy and enjoyable. Thank you so much! I will for sure be back!
Went in on a whim to see what they had to offer not expecting to walk out with a brand new car. I told them what I had to work with, and they put me in a car I liked and with a nice monthly payment. I was in and out in just a few hours. I would highly recommend them to friends and family.
The salespeople at this dealership were courteous, honest and did not waste any of my time during the process of our leasing of a new Kia. Other dealerships could certainly learn a lesson in how to properly treat a prospective customer, as I truly believe they did a phenomenal job!
It was a great experience working with Gateway. I had gone to several dealers and felt like the dealers were forcing a sale and then harassing me via telephone. Andrew answered all of my questions and then stepped back to let me decide and had me call him when I was ready. The purchase was seamless and Jay was laid back and professional.
From the moment I walked in the door at Lester Glenn I felt at ease. NO high pressure. I knew what I wanted and Frank understood that. Frank A. was my salesman and had absolutely the best car buying experience. I had a million questions and they were answered without judgement (not always the case when a woman is buying a car alone) even though a couple of my questions might have been considered silly. We went out to the lot to look at what was in stock but the Lime Twist I had my heart set on was not available. He took the time to go through the computer to see when one in that color was going to be in. I was pretty lucky in that respect too! I picked up my new car today and even though it was raining it didn't dampen my experience in the least. I proudly rang that bell on the way out the door and was proud to have my pic taken with Frank with my cool new ride! Thanks Frank. I'll be sending anyone who asks for a recommendation to you.
My wife and I just stopped by Last Monday to investigate a lease price on a new Rogue. Had no real intentions of purchasing then due to the fact that we still had 3 lease payments to make on our Altima. We were greeted By Sales Associate Tim Kaplan, He asked what our intentions were & explained our options in depth. He was very patient & very knowledgeable in regard to the Rogue models as well as the amenities & trim levels that were available. We spent a good 45 minutes to an hour looking for a vehicle and then test driving one. We did not expect to take a Rogue home that night, however after negotiating with Tim and then with the store manager Tyler Forzani getting involved, we decided to lease our vehicle that night. A very nice experience and both Tim & Tyler were wonderful to deal with. I did not get involved in the financing portion of the transaction as my wife handled that part. However, she said that the finance manager Pete S. was very friendly and helpful while explaining all of the transaction details also. While I waited for the vehicle to be readied for delivery I spent time chatting with another very friendly sales associate Charlie Gheya. All were concerned with our needs and very professional ; all around nice guys. Would purchase here again. Thanks Guys !!! Al T.
Went in to look at used Jetta Sportswagen. Felt salesperson was a little over-eager,
and was somewhat turned off by his disparaging remarks about other dealers.
Was contacted again by dealership on another car, but when I quickly responded, I was told that the 2nd car was already sold.
The service at Bay Ridge Chevrolet was great. They opened early and had no wait. Burt was great because he explained everything wrong w my car in detail and proposed solutions. And when I went to pick up my car, I felt like it was brand new. A plus.
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