It started off sort of rough working with this dealership, but in the end- I found a quality salesperson who made me feel valued and took the time to work with me. I felt very comfortable with my decision and totally would love for others to seek out James Swanson to buy a car from! Sincere, honest and never ever felt like he was giving me some "line" or "smoozing me".
I was extremely satisfied with my experience for the regular maintenance i had performed on my Optima. Shaun was completely on target and was fantastic at communicating. The only thing that would have made it 100% would have been a more timely shuttle. I do realize that one person could be only in one place at a time but, more than one person could be picking up and dropping off customers. Other than that, 100%.
Answer is, it depends. We got there at about 3:30pm and left maybe about 8pm. But we got a fair deal. We have tried to go to other dealers, and yeah they make fun of this on the radio but its true. Others dealer tried to sell us a vehicle and forcing us to put 3000 dollars as a down payment. Elder asked us how much we wanted to put down asked how much we could afford a month and they would work with what we had. Very friendly people, and my dad got his new car which is very happy about.
We worked with Michael one month ago and came back yesterday and he assisted us perfectly as if no time had passed, no presssure sale and just a fun guy to talk with during the wait, he was patient and went over ever aspect of the sale, he is a great asset to elder and we will recommmend him to anyone looking for a great car and dealership.
Michael is the best salesperson I have ever had, he could answer any question we had and was an overall great guy in general, I look forward to the great Mitsubishi we purchased and will always recommend to anyone Michael at Elder
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Found a vehicle that I was ready to buy but their no haggle pricing was too high. As an online only dealer without brick and mortar investment they should offer very attractive pricing. I managed to find a similarly equipped car for a much more attractive price. Their customer service was great so if you find a car that you like and you like the price I would not hesitate buying from them.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Some people say 1 happy customer will tell 5 people about the experience and 1 unhappy person will tell 50 people; I am here to tell my 5 people about my happy service department visit at CAPITAL CHEVROLET???S GREAT SERVICE DEPARTMENT! I took my Chevrolet Truck in for check engine light and alignment. My Service Advisor Jake Buckley phoned me 3 times just like he said he would to keep me advised about progress of the repairs. I know that most people???s service trips are a nightmare but this was an extremely well managed operation by CAPITAL CHEVROLET???S service team. Especially great job by Jake Buckley!! Please if you need service on your Chevrolet in the Austin Texas area go to Capital Chevrolet and ask for Jake Buckley! very satisfied customer!
Had my first visit to Southwest Kia, such nice friendly people work there. I left feeling totally confident that my car is going to be taken care of in my new home state of Texas. Even the parts and service director John Scurlock took time out to visit and welcome me.
My buying experience for my 2016 Mazda CX5 was fantastic. Everyone was very attentive to make sure my visit was a pleasant one and explained all of the features of the vehicle. I would recommend this location to anyone considering a vehicle purchase.
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