I was looking to replace a 15 year old vehicle and came back to Crown, as we had a good experience a couple of months earlier replacing an older van. I found a great used car with low mileage at a price that I was able to fit into my budget. I enjoyed working with Sam again as she wanted to be sure I was comfortable with my purchase. Enjoying the new ride very much.
I had slowly been looking for a 4 door Jeep Wrangler. The first dealership didn't answer my emails or respond to a voicemail. On a Saturday, we went in & met Ben Lindemulder. Test drove what I thought I wanted but what they had in stock is not what I wanted. He started looking right away. After getting home, my husband had a few changes to our list, Ben took it in stride. I went the next Saturday and Ben & I worked through options for getting a car in. He had it on Monday and I picked it up. The only wrinkle in that process was the other dealership put them off until late afternoon, and it was a drive for them to go get the jeep. Because it was late, even though it was not their fault, they came up with a plan to take care of me for the late delivery. The staff stayed late to get it ready, and do the paperwork. No grumbling about doing that. After getting it home, I found a little issue, and they were not obligated to take care of the, but they had me bring it back in. I've never had a dealership that works so hard to keep you happy.
As a new buyer, Tony Rodriguez went above and beyond guiding me through the stressful and lengthy process of buying my first vehicle. He helped me make the best decision for me without pressuring me in any way, which was awesome. We worked together until we reached a point we both liked, and I couldn’t be happier with my new vehicle! I felt very comfortable with the team at Ziegler Chrysler, and I highly recommend them to anyone looking for a new or used car. Tony is extremely knowledgeable, experienced, and knows how to make customers feel welcome and involved in the process. Thank you, Ziegler Chrysler!!
Brad Mustain did an awesome job of making our experience a great one. He took so much time to help find us the perfect vehicle and then after the sale he helped teach us many of the features on our new vehicle. This is our fourth vehicle purchased at this company and I know it wont be our last. Thank you!
This is the first place we went to in order to look for a newer vehicle. We intended to see what was out there and get an idea of prices. By the time we left we had bought a used car that was newer than the one we traded in. It had a lot of the features we wanted. We are very happy with it. Brian Q and Gail took very good care of us and this is the FIRST PLACE we will go when we want another vehicle.
Just wanted to thank Bob Saladino for an excellent experience at Harold Zeigler. What a great job, thanks for taking your time going through the process and showing me every detail on the car. I will be sure to share the news with friends and family.
Pleasureful experience. I worked with Paul and he was very pleasant. Could have spent more time showing how all of the features of the car worked as there were so many. Still don't have the dash display working completely.
I love my Jeep and loved the friendly service at Grand Haven. Also love the service with maintenance on my Jeep. GREAT PEOPLE. I trust Nick Rynberg and his great team with all my questions and needs. Alot better than Muskegon Dodge dealership!
Inquired into an auto they had for sale. I was contacted quickly; however, the vehicle I inquired about was no longer available. other vehicles available were not what I wanted or interested in. Purchased another vehicle at a local dealership.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Paul went above and beyond!!! Very personable and professional...will recommend him to anyone who will listen!!! Best buying experience of my life, and he even taught me all the tricks with the new technology!
Dan Smithgall was such a pleasure to work with. Helped me through every step of the process and explained everything clearly. He took all of the stress out of buying my first car. After working with some shady salespeople, K&M was a breath of fresh air. Thanks guys!
Since my previous vehicle needed service work in an amount far beyond what it was worth, a replacement was needed right away. Explained to the sales staff what I was looking for, and was presented with several options, given the time and space to decide and was not given any hassle nor was I tried to be "steered" towards something else.
Very satisfied with this car buying experience.
I stopped in to get some maintenance done on my 09 wrangler and ended up driving away in a new Cherokee trail hawk. I love it. They also did a awesome job on my wrangler. Thank you Ben. And Tim .and Ryan in service thank you for working with me getting my wrangler done fast.
Had a great experience today at K&M Dodge. We came in with our kids around our legs screaming and Dan Smithgall worked with us, and our kids, to find the car we have been looking for! K&M Dodge was quick and helpful with all the paperwork and made things seamless in a short amount of time! Thanks Dan
We recently bought a used vehicle form K&M. We experienced a few hiccups during the buying process (several issues with the vehicle) but K&M made everything right. We worked with Dan and he was great (very fair and honest). He wasn't pushy and didn't try to sell us over our budget.
Had a wonderful experience buying a van at K & M Dodge! Dan Smithgall went above and beyond to make sure we were pleased with our purchase! He will give you the best deal possible to work within your budget. Not only was the vehicle cleaned/washed/waxed, scratches on exterior were removed. He also made sure we left with a full tank of gas, DVD headsets for each of our kids, and 2 key fobs. Would definitely recommend!
We had been looking for a certain version of a used vehicle, our initial search was on the internet. We stopped at several dealers. From our initial phone call, to the initial visit and test drive, the sales staff was timely and knowledgeable. As we progressed through the purchase they were very accommodating, was amazed that they detailed the car, topped off the gas tank and we were able to take the vehicle home that night. We had purchased a vehicle from K&M several years ago, that is why we went back this time and would again in the future.
Initially went in looking for a specific vehicle. After talking with Dan Smithgall and going over what we were looking for as far as year, mileage, amenities, he pointed us in the right direction and found us a great used vehicle with fewer miles than we initially planned for and a year newer for less money. Cannot begin to say how professional and excellent his customer service is. If you are looking for a new or used car, go see Dan Smithgall and he will definitely do you right.
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