Not only does our dealer service all our cars, they give us good prices on tires. You may find them a bit cheaper somewhere else, but not with the back up help our dealer gives us over the life of the tires.
Although the waiting room was pleasant it took 3 hours for the airbag issue, correction of front lower arm bushings and a new cabin air filter. Also, I had scheduled this work for Monday (Nov 26), but ???somebody??? put the wrong date in the computer. To be fair, you rescheduled this appt. for 2 days later.
A grateful customer Our salesman Bobby Hocks, was great to work with; at the time of our purchase we were in the final stages of buying a a new home; then suddenly lost a parent. Bobby was a blessing to us; he not only demonstrated great empathy for our ordeal, but went out of his way to work with our hectic schedule. Overall we had a great experience, and we love our new Super Duty truck with the twin turbo diesel; it's tough, is insanely powerful, yet rides like a luxury car. Thank you Bobby for helping us during a very stressful time.
Was looking for a Used Ford 150 Lariet with low miles. Dealership had a 2015 with 9,000+ miles on in the color we wanted. Jason helped work a deal we were comfortable with and made it happen. Would recommend this dealership to others.
I needed a new mirror for my 07 Honda Civic. I was going to attach it myself (only 2 screws), but once I got home, I realized there was a part that needed removed first. I called them and they told me to drive through the service lane. TJ quickly removed the part, as well as put the whole thing in, for free. Everyone was so polite and willing to go out of their way to help me, just for a little part! It really makes me want to go back if I need a new(er) car in the future.
Jon in finance was kind passionate and very helpful. Cotton knows exactly what I like and the amount of money I am always willing to spend. Cotton has me so pegged for a car he knows in detail what I have to have in a car and he always comes thru..I have been a faithful Joe Machens customer since I was 18.
We were in the market for a Ford Transit cargo van and found a great price by dealing with Jason Lane at Machens Ford. Very knowledgeable and no pressure. He was also able to recommend a transportation company for bringing it to our location out of state.
Mike Pattrin and his team were great to work with - seamless transaction from another state, got the entire process completed and car shipped in a week (impressive given that they don't control the shipping component). Transparent in their deal, and worked with me to get the perfect car at the right price. Would definitely buy another car from them again.
Sam helped us every step of the way in initial research, test driving, and purchasing process. Very straight forward and friendly, I can recommend dealing with Sam to anyone interested in purchasing a Volkswagen.
We purchased our E Class at Mercedes-Benz of Columbia with the assistance of Zac Nichols and Danh Do. They were fantastic. We started the process on the internet, and Zac was very helpful with walking us through the process, then over the phone, and eventually the test drive and the final purchase. We cannot say enough great things about him and Dahn. If you are looking to purchase a Mercedes, consider the location in Columbia, MO. They make the experience easy.
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