As a first time financer, We went in thinking they were going to try to screw us BUT, that was not the case at all. Although we didnt want to dealer financing, it worked out in the end. We got an amazing car that was only a year old and for a ridiculously great price!! Darren, our guide was super helpful and not pushy at all!! We told him exactly what we came for and we were in and out in 2 hrs!! It was great and i got to drive my car home that day. I'm glad we went when we did because they had just lowered the price on the car and not even 20 mins after we signed, a young lady came in wanting the same car!! I cant say enough great things. Thank you guys.
Hate buying new vehicles because I dont like the games dealerships play. Nowhere near the case with EchoPark. Very transparent and honest. My salesman was even paid salary so there was no pressure. I was in and out in just over an hour. Cant say enough about this place!
We have been Ford owners forever but traded her in for a new Nissan Titan XD. We are thrilled with our new truck! Inside and out... we consider it an upgrade from our Ford truck!! Thank you Travis Miller for your patience and expertise with us throughout the choosing and buying process!
Process and everything was really quick and friendly. Only problem I had was with the Vehicle coverage I didn’t know it was optional. Other than that I bought a 2016 Nissan Altima, runs great really low mileage also payments are under $250 a month.. I really recommend if you want a down low payment also awesome monthly rate ... Also David Drumm is awesome at what he do with his job also the kids!! Thinking about financing a second car for sure!!!
She was friendly and helpful. Very professional and honest . I have visit other dodge dealerships and this one is more organized and professional more professional than where i actually bought the car st.
Service agent and experience at dealership was TOP NOTCH!
by LCWilson2016 from DealerRater.com
September 10, 2017
I didn't buy my truck here because I found it at another dealer that had it in the color I wanted but I get it serviced here because it is close to home. I have been twice and the people and the service are excellent and hassle free. Not one negative! My service agent, Alberto was MORE than competent and took care to get my truck service quickly and even replace my battery without questions. I will be back next time and I will buy from here next time also.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I had a very good experience eith this dealer. They were kind and courteous to me. They were also very honest with me and told where to go for alternate financing.
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