Joseph listened to everything I was looking for, only showed me what I was interested in. Unfortunately my van wasn't ready and wont be for a day or 2 and my trade in wasn't running but they let us use a loaner! Im very happy with my experience and will go back
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I went to Fiesta Honda and everything seemed smooth. Although it was smooth I felt as if the customer service was o.k. The salesman and the other sales manager I worked with seemed like they only cared just enough to not seem like a's. This made every minute uncomfortable to a degree, I felt like all I was happy with was the car, the price a bit, and just felt awkward through the process when I was with these guys. The only saving grace I believe was... Angela at he food counter in the morning shift, Vicki at the reception desk and Christopher(salesman) that day. Nonetheless great price, both good/helpful and figity/awkward people. The old saying personality makes the company is true. And this place misses the mark but still gets 3.5 stars
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Everything was handled with professionalism and left me satisfied with the exact numbers I was looking for. Fit my family with a perfect vehicle. Anatolii did an excellent job from showing the car to answering all questions.
Service agent and experience at dealership was TOP NOTCH!
by LCWilson2016 from DealerRater.com
September 10, 2017
I didn't buy my truck here because I found it at another dealer that had it in the color I wanted but I get it serviced here because it is close to home. I have been twice and the people and the service are excellent and hassle free. Not one negative! My service agent, Alberto was MORE than competent and took care to get my truck service quickly and even replace my battery without questions. I will be back next time and I will buy from here next time also.
We had an amazing, positive experience yesterday shopping for a car for my son. Our sales man Kevin James was kind, helpful and funny. The entire staff was so friendly. They made it an awesome buying experience. Thank you!!
Eddie, the service manager has taken care of my 2015 Genesis since 2015. His attitude & curtesy is always positive. He always makes sure my Genesis is completely serviced before I leave.
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