They stand behind their warranty on used vehicles.
December 3, 2018
To anyone interested,
I would like to take a minute to tell about my experience with Sun Coast Chrysler Dodge Jeep.
When hurricane Irma slammed into the Florida Keys my son’s Dodge pickup was destroyed, a tree fell on it during the storm. We decided it would be best to look for a replacement in the Tampa Bay area. Kris, my son, found several trucks that interested him, one being at Sun Coast Chrysler Dodge Jeep. Since I live in Ruskin I went out to check them all out and report back on what I found. He decided on
the 2009 Dodge 1500 at Sun Coast.
We were given a 1,000 mile or two-month warranty. As luck would have it the engine failed at day thirty. We couldn’t find anyone in Key West who could fix it under the terms of Fidelity the warranty company. It was decided that we would have the truck hauled to Homestead, Florida to a Dodge dealer for repairs. At that time, we received a rental car with a ten-day limit. After corresponding
with the dealer, we found out it would be several weeks before they could start work on it. This was not acceptable since my son is a single parent of a six-year-old who is in the first grade, plus he had just paid the first payment and he need transportation.
We contacted Sun Coast and where connected with Wayne Schmidt the general manager. He stated that he would investigate this matter. He soon contacted me and stated that he had found a dealer closer to Miami that could start immediately. I asked for the information, but he told me not to worry about it because he would personally handle the matter plus refund the towing fee of $472.50 and any rental fees over the ten-day limit, which eventually came to $372.26.
The truck engine was replaced in short order and my son soon had his truck back and I received reimbursement for all towing and rental fees. I can’t say enough about the service we received from Sun Coast. Yes, we got frustrated at times, but Mr. Schmitt the GM put us at ease and stood behind their policy of customer care. Thank you, Wayne Schmidt jr and Sun Coast Chrysler Dodge Jeep.