My service rep as well as the service manager went above and beyond to help me out. They know I have had a serious of problems with the vehicle between tire/rim issues, headlights, and computer/electric issues so when 8 month old tires all needed replaced as well as a cracked rim AND the rear shocks/pump they did everything they could to minimize the cost. They recommends tires with a large tread life warranty that at least will be replaced if they run out in 15-20,000 miles like these did which is ridiculous considering nearly all of it is expressway driving in light traffic. I will never buy any tires made by Goodyear again. They also did the service in steps and prevented me from getting recommended work that was not mandatory at the time, not the usual dealership way which was refreshing.
Long story short, the Genesis service team did enough for me to rethink my stance on never buying a Cadillac again. Although they cannot prevent the quality issues or control the cost so odds are I will sell this one in the next 10-13’days and switch back to Ford/Lincoln since I had twice as many miles on those cars and never had half this many issues
Thank you very much Bill Reed!! You go over the top to make sure the customer is extremely satisfied. All the staff involved in the car buying/leasing process make for a pleasant experience!! Bill and all the staff will bend over backwards and pull out all the stops to make for the best buying experience!!!
I haven't bought a vehicle in many years and, frankly, I dreaded the process. I walked into the dealership a bit distrustful and concerned I might be taken advantage of. I met Anthony and was immediately at ease. He was personable, knowledgeable, patient and transparent about pricing. He thoroughly answered all of my questions and I never felt pressured to make a decision. I purchased a beautiful Jeep Wrangler and I couldn't be happier! I enthusiastically recommend Anthony to anyone shopping for a vehicle.
Pete makes the process painless and extremely quick
by Resho from DealerRater.com
December 5, 2018
Thanks for putting me into my new 2019 Jeep Cherokee trail hawk. I will never go to anyone else except for Pete. he was attentive to all my needs and also made sure I???d be happy with the vehicle I chose. He doesn???t pressure you and he is very honest. Thank you for such an excellent experience, Pete. I appreciate you!
Bay sold a car to my daughter and she completely fell in love with it, so i gave her try. It was the best thing i could do!!!!!! She was amazing with keeping me up with the process and helping with my car specifics, I???m so glad i went to her, i will be back when this is over. Thkx bay
Bay went above and beyond anything we expected when my daughter and I bought our Jeeps. I will come back to her for any future vehicle purchases. Do yourself the best service possible and go to Bay if you need a car.
Donovan was very helpful and professional. As a first time leaser, he guided me through the process and was very diligent and patient with me. He answered all my questions and I felt very well cared for and that he had my interests in mind. Marty was also very helpful and the two of them made this process as stress free as possible and went the extra mile for me.
This is my 5th truck with Galeana Dodge and my best experience so far. Patrick Blake was my sales rep. and on a scale of 1 to 10 his knowledge, service and friendliness was a 12. Everyone from the General Manager to Finance and Sales gets an A ++.
Excellent service! Brandon is professional, organized and communicates well. Listens to your concerns, explains everything in detail and follows-up on all inquires. Would highly recommend for all service needs.
Ron Zontini was my sales representative at Galeana's Dodge/Ram dealership. We purchased a Town and Country minivan. Ron made my purchasing of a vehicle extremely easy. I've been to many dealership's in my lifetime and can truthfully say this was the easiest car buying experience I've ever had. Ron found us the perfect vehicle to suit our needs and I couldn't be happier. I appreciate Ron's expertise, and patience and I look forward to returning to Galeana's for my second car not too long from now. Sincerely, Gary Bauer
Marty, salesman, is very professional and honest. He has held true to everything that he said he would do. I have no complaints with this dealership. If you are looking for a dependable used car, I highly recommend Marty. In today's society, this type of service is not the norm.
by "Birthday gift" Steve from Shelby Township, MI
June 4, 2018
I traded in my used vehicle for a new Jeep and they gave me a great deal and fast and friendly service. I highly recommend my Salesperson Joli! She helped me find the perfect Jeep and made the whole process simple.
Matthew was great! Westborn was great, I would recommend this dealer to everyone. My new truck is great and I love it. West born was so helpful
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