Great experience, and quick!
December 3, 2018
I was nervous to make my first vehicle purchase at a dealership, and I had been to several Honda dealers in the area before I found Bettenhausen. I knew exactly what I was looking for, and I had seen a specific vehicle on CarGurus, so I called to see if it was available. I scheduled a test drive with Brandee and came in within 15 minutes. I was surprised that she handed me the keys without riding along; I liked that I had the freedom to test all aspects of the car without a salesperson breathing down my neck. When I got back to the office, Brandee went over the vehicle history report, and everything was very transparent. The cubicles are private yet spacious and I enjoyed the atmosphere more than any other dealership I had visited. When I decided that I wanted the car, I expected to be there for hours completing paperwork or haggling with prices. Brandee explained that they stay competitive in the market (the price for my car was more than fair based on KBB value) so their prices are bottom-line, and therefore no need for drawn-out negotiations. When she went over the purchase agreement, there were no hidden fees. I was out the door in about an hour, and it probably would have only been 30 minutes if I didn't have a personal payment issue. I was worried about my rental car and asked if I should come back the next day to pick up the new car, but Brandee offered to call Enterprise to have my car picked up, so I was able to leave immediately with my beautiful new (used) car. Based on my experience, I would say Bettenhausen Fiat holds themselves to a higher standard. They were trustworthy, knowledgeable and efficient!