by Ray and Betty (five minutes from Palmen's) from Kenosha
November 7, 2018
My wife and I used to buy from Palmen's. Enough said about that. We both have purchased several new vehicles from Martin's. The buying experiences were friendly with no pressure. There were none of the usual salespeople tactics. There was no waiting while the salesperson talked to his/her boss because we purchased directly from the boss. Service has been excellent from the first visit. We have never been treated this fairly at any other dealership, and we have been around for a few years. We would and have recommended Martin's to anyone looking for a new or used vehicle.
Just bought our 4th vehicle from Martin's. I always shop around for best deal and end up coming back to Martin's. They didn't have the exact vehicle I wanted so they found it and brought to their dealership. The purchasing process was a breeze and everyone there is always very helpful.!
The staff was great and made us feel very comfortable
by KatieP4 from DealerRater.com
November 28, 2018
Chuck was very knowledgeable with our vehicle. From the moment we walked in the door, everyone was helpful and answered all of our questions. We left without doubts or questions. The dealerships we have dealt with in the past, were aggressive and did not lay everything out on paper. The Palmen staff let us know exactly what we were in for. We will return for future purchases.
Mark Sanders is the salesman to get. He seemed to be genuine in his concern for getting me the vehicle that I wanted. They didn't have my truck on the lot, and we talked price without seeing it. Mark said a small deposit would be required to have the truck transferred to Antioch. I wasn't in a rush and told them I would think about it. A day or two later, I get a call from Mark saying that they went and got the truck and it would be sitting in front for me to look over. Sure enough, I went there the next day and liked what I saw. It was as described. After a test drive and some final negotiations I had the deal put on paper. Of course it changed, but after a little more negotiations we were back on track. They were high on some of the add on extra add ons I wanted, but took no for an answer also. Watch your deal as a good buyer should, bring a calculator, make sure that you are talking out the door price and all is good with these guys. Get Mark if you can and have fun negotiating with Kevin. The Finance Manager was good to work with too.
Mark Sanders provided us with prompt and detailed answers to all our specific questions, He listened to us on our requirements and showed us many vehicles which met them! All personnel (Sales and service) answered many concerns we had promptly and with detailed answers. Our first vehicle purchase at this dealership was in 2007 and we maintained all our service with them. The staff in service are professionals in their profession and experts in their mechanical knowledge! We look forward to their service in the future with this new vehicle.
I recently bought a used truck from this dealership and I received nothing but the best service! This was the first time I ever bought a car so I was alittle nervous at first. I knew the truck I wanted to look at but Lonnie made everything super easy from there on. He answered any questions I had and gave me his honest opinions which made me feel comfortable moving forward with making a huge purchase. His personality and communication skills made me enjoy the process and downtime I had while waiting. Jake from finance also was wonderful and helped explain in depth all the options I had to ensure my vehicle was going to be protected. Overall my experience was amazing and I will definitely go back to this dealership. They made sure I was happy throughout the entire process and I felt like they were just as excited as I was to be leaving with a new truck!
Amazing customer service! Is willing to work with you! Always has the best deal for me! My family and I have bought 5 jeeps from this dealership and I just bought one yesterday! I walked out with a brand new 2018 Jeep with warranties and amazing perks!
Great experience i will definitely be back again..
by Nate from Gurnee Illinois
October 17, 2018
Adrian Sanchez really helped me get exactly the vehicle i was looking for right down to the color. I was not haggled and wasn't there all day either. This is my second vehicle from this dealership and i will go back.
Don and Robert were awesome, both were very upfront and honest. I got a great deal on the RAM, but I also earned a couple of friends. I will go back to buy my next vehicle no doubt. Great business, great people, highly recommend Don but you better be ready to hear the truth bc he's a straight shooter.
We've purchased a couple of cars through Dan and we'll seek him out again for our next purchase. Dan is straightforward and informative, never pushy and always willing to help. Dan has always worked with us (and Elmer; and the Service Department) to make sure we were happy and that we get whatever we needed to make things go easy. If you stop by the dealership, look for Dan and his wry smile... you get the best that Liberty Auto City has to offer.
I was in search of a specific make, model and year...and found it online at Liberty Auto City. It was well worth the two-hour round trip, as I found exactly what was listed, at a fair price. Salesman Dan M. and Finance Manager Kevin were friendly and helpful through the entire process. I was particularly pleased that they honored my independent purchase inspection recommendations. I am very happy with my purchase and my overall experience.
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