I was shopping for a car that was listed and verified it was still listed. I went to go look and couldnt find it(was Sunday). I emailed asking about it as we wanted to buy it. I got a call monday saying it was sold friday but no ome bothered to take it down online. Very frustrating.
As always the friendliness and level of service was excellent. The work was done in a timely fashion and we were in and out in less than an hour. Also as always I do believe the level of service should be matched by a courtesy of vacuuming the interior--this is my only caveat to a great experience.
I purchased my Mazda in Dec. 2017 & they was nothing but professional to me. They made my car buying experience a great one. I was so nerve & they was patient & very kind to me. I have used their service department & they have explained everything to me so that I can understand. They treat me like a person & not just a customer. I love Cooks Auto & will continue bringing my car to them.
While the technicians who changed the oil and rotated wheels get an A+, I would have to give the service advisors a D. First when making the appt the tech on the phone was more than a little obnoxious and arrogant. When a customer calls and requests service work to be done, it is that person only responsibility to make sure the customer needs are met. Remember, the customer is always right. We made the appointment with some misgivings by me. When we dropped off the vehicle, another service advisor listened to me and did the right thing by asking what we wanted done and saying he would see what he could do about ordering the parts we wanted etc. we pick up vehicle the next day and there is a note that stated they did not know what we wanted, that they could not find what we wanted and that if we put on what we thecustomer wanted it would cause several system failures in the vehicle.
What extra service we were trying to get done is replace the stock front brake pads which were putting an unusual amount of brake dust on the wheels, with a set of carbon fiber ceramic brake pads. Something which is stocked at all automotive stores locally as well as rock auto and auto zone and advanced auto to name a few.
The vehicle in question is used in car shows as well as being driven daily. My problem is, no effort was put in on service teams part and the staff was closed to any other opinion but their own. Not Avery good way to conduct business in my opinion.
Additionally, what was supposed to initially be a no charge bill, was subjected to a fee which was discusssd when vehicle was dropped off. This lends me to believe there is a extreme lack of communication at this facility and consumers should be wary at best having any work completed here.
Traded in my 2014 Durango for 2 vehicals. Told Tom and the staff make my payments as close as possible. After a lot of emails and back and forths the team came threw. Buying process alittle slow. 3 hrs from start to end for paper work but we’ll worth it. Used vehicals don’t come with full gas tanks :( and my it was dark and my truck had a dent that I didn’t see to negotiate being repaired. Other then that great experience
Terri Anistead was a warm, professional and wonderful salesman. I was impressed with the no mess no fuss flow of the overall process. I was able to say what I want to put down, what price range I want to stay in. Terri followed my ques and not the other way around. What a pleasure. I had a family member go through drive time and I was not sure if it was a good choice. I can see why they picked Drive Time. Thumbs up!
BOUGHT NICE CAR FROM THEM. NICE PEOPLE. hOWEVER TRADE IN ALLOWANCE IS THOUSANDS LESS THAN ALL OTHER DEALERS. WETHRE VERY NICE PEOPLE . PLE ASE DELIVER TO DON WHITE, AM SENIOR, WW 2 VET. THANKS FOR LISTENING
White Marsh CarMax treated me excellent. After being married for 34 years,I had never bought a car on my own. My husband had done all the dealings for all our cars. He passed away 11 months ago. It was certainly a big life issue for me. My salesman Zack was very professional and not pushy at all.My daughter has dealt with Carmax for her cars in the past. She convinced me to try them. I can say I was not let down in any way. I traded my car and bought a 2016 Toyota Rav4. Very low mileage and like new.Drives so smooth. If I ever need a car in the future, Carmax will be my place to shop. Thank you for making my First Car buying experience a pleasure.
Had a great experience finding the right car for me within my means. No pressuring to buy a car I didn???t feel right in. Had a few requests that were met with LNP problem. Mr Hammond was ver friendly and professional. Would deffinstelt recons this dealer as I already have!
I will always recommend anyone purchasing a vehicle, from Jeff Diambrosio. Joe Hernandez and Lisa Porter, always treat me and my daughter, like family! This is my fourth purchase from Joe, and my sixth purchase of General Motors. It is so rewarding and refreshing, to work with Joe and Lisa...knowing I can call them anytime, if I have any questions. I am truly a satisfied customer, and appreciate the great service. Thank you Joe and Lisa!
Need more team members like Marty, a real customer service type of guy! No problem can not be overcome, when dealing with him. I recommend all my friends and family to go see Marty, when it comes to buying new or used.
Great experience with Deb, she took her time and knew our needs. Very friendly and totally helpful. Also dealing with Chip Reuter was pleasant and helpful. Got us in the right car. We now own two Hyundias! Our first is nine years old both from Jones Junction.
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