Great All Around Service
January 11, 2018
Owatonna Motor Company hit a home run with us twice in a row. After an issue with our van, in which it needed to be towed, we used them for service. They were reasonably priced and both fast and thorough on the repairs. We began shopping for a new vehicle shortly thereafter and didn't check out Owatonna Motor Company until the very end of our search. We were actually prepared to purchase a vehicle from another dealer in town but saw one we liked online and decided to check it out.
As we were perusing the lot with our toddler asleep in the back seat Brian Miller approached us and asked if he could help. The initial vehicle we came to see had just sold, but Brian showed us a variety of vehicles in our budget and was very helpful, knowledgeable, checked off all our wants vs needs when it came to mileage, features, safety etc, and most importantly was not the least bit pushy. He empathized with where we were at and we felt so comfortable speaking with him, especially compared to other salesmen we were working with, that we decided to purchase the Jeep he had us test drive with him on the spot. Brian accompanied us on the test drives, one at a time due to the sleeping child in our current vehicle, and explained everything to us about the vehicle twice over, answered all our questions--even if redundant, and we could absolutely tell that he wanted us to find the best vehicle for us--not the best vehicle that would line his pockets with commission. And that's another thing--the sales team at Owatonna Ford doesn't work off commission, and it was absolutely apparent!
To make a long story short they took two of our older vehicles in trade for a reasonable rate and put up with a then awake, hungry and pretty unhappy toddler as we did paperwork--even at one point providing fruit snacks that gave us 15 minutes of blessed relief. We had to drive home to get our remaining vehicle and return to take the newer Jeep home, but all in all it was a 3 hour process from us driving on the lot to look at vehicles to us driving our new (used) vehicle home.
I can't recommend Brian Miller or Owatonna Motor Company enough. This was our first experience purchasing a vehicle non-private party and I'd absolutely return there in the future!