Gregory Michael was a good, solid, well knowledged Service Representative. I had had a poor experience with JEEP in Gilroy so I tried this JEEP Service Center in Santa Cruz. Boy, what a difference! I had the personalized attention I needed, everything was well explained. And Gregory seemed genuinely thoughtful. I will come back for all my JEEP needs which you can provide. Thank you!
I was looking for a 2016 e-golf with fast charger. Not a lot of dealers had any left. I found one 2 hours away at another dealership. They started the negotiations high and wouldn't budge much. We didn't make the deal. Then I e-mail Santa Cruz VW and told them to send me there best offer. Jonathan Dasig Internet Sales Department sent me a clearly broken down offer that was way better than the other dealership and was in line with my research. So my wife and I drove 2.5 hours a few days later and we made the purchase. Jonathan Dasig was great to work with and he stayed late until 10:30pm getting the deal done.
I brought in my 2015 Jeep Grand Cherokee in for scheduled maintenance and received an excellent quick service job. My service advisor was Brian Calhoun who did an outstanding job taking care of my needs.I highly recommend using this dealer and I have had an excellent job done with them in the past. All of the staff that I have communicated with have done an excellent job. I look forward to coming in for my next service at Santa Cruz Volkswagon Dodge Ram Dealer. David Gladding.
5.0 star rating 7/19/2017
Ok... this is a long story so I will try to keep it compact. I am in Florida, my wife in California with the VW. We are moving to Florida and my wife and son are supposed to drive the car to Florida on a long road trip. My son ends up in the hospital for almost a week with a very fluke but somewhat serious issue. He fortunately gets out and was ok but had to stay in California another week to recover. Now my wife is driving to a friends house in the VW and it breaks down with no power, barely moves. And.. its a Friday night. So now she has to call the VW dealer to have it towed on a Saturday morning to get checked out and she was supposed to start driving the next day. I am in Florida waiting for the movers to show up with the boxes and furniture. So.... they diagnosed the problem to a turbo solenoid and had to order the part and would fix it "maybe" by Tuesday... My stress level was over the top and I called the dealer and YELLED and CURSED at the first manager who would answer my call about the car breaking down at this time. Poor guy! BUT... they got it fixed by MONDAY ! I was completely in the wrong, had to call to apologize. They kept calling me to let me know step by step what was going on and had it all ready to go in time for my wife. And they handled it much better than I did... So THANKS for taking care of this and SORRY for being a not-so-nice customer. Moral of the story: cars and people are not perfect. But this VW dealer will always do their best to help their customers.
I started car shopping and reached out to several dealers to find a new family vehicle within our budget and with the features we wanted most. Normandin defintaly delivered! Chris was just fantastic and really convinced us to make the decision to travel 2 1/2 hours to this dealership to test drive the Chrysler Pacifica we ending up purchasing. He worked on giving me options on a couple vans at the price I was looking for. He was very responsive. I had been to several (and in contact with) several dealers, but with Normandin I genuinely felt valued and respected as a customer. That meant a lot to my wife and I. We brought our 10 month old son and all of the staff were very helpful getting the process done as quickly as possible. Thi was great as well and she went the extra mile to final the paperwork and looked for better interest rates on our loan options that would best fit our budget. Overall this dealership felt like they were there not to just make a quick buck, but to truly help customers find what they're looking for at very reasonable pricing. Thank you Chris and Thi for making us very satisfied customers!
Even though I had an appointment and was running behind my service provider arielle accommodated my recommendations/needs for my vehicle. Also, I did not have to wait so long for my service to be completed. I loved that they provide complimentary shuttle service. The shuttle driver Isreal was very kind and respectful.
Everyone was down to earth, friendly, and completely honest with me at this location. The buying process and the price was so much better at this location then at my home location so I drove one hour to get my car at this location.
My service advisor did an excellent job of informing me what the techs found on my vehicle. He helped me determine how to best care for my vehicle and he arranged a rental for me while my vehicle was there for service.He also kept me informed during the service, and was very helpful.
Friendly and knowledgeable salesperson (Dalilah) made experience a great one! It was more like dealing with a friend! Nice to hear all the folks felt part of a good team, which demonstrates good management and fair treatment of staff.
Tony Humphrey the internet manager made my experience buying my new fusion amazing. He took the time to explain everything and make sure I understand all the bells and whistles that went along with my car. Great salesman, would definitely buy from him again.
Pearson Buick worked diligently to make the deal work for our budget and payment.
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