Ultimately I did not end up purchasing the vehicle that I spent a lot of time looking at, but I thought it worthwhile to write a review of my experience. My first contact was Blaine, the Sales Manager. He was incredibly nice and had his consultant Cody call me with all the information I requested. Cody was knowledgable and what he didn't know he tried to find out for me. There was no pressure and I would not hesitate to send someone there who was looking for a preowned vehicle. They had a very nice selection of cars.
Z was my contact. He has been with the company from the start and is a low key no nonsense attentive business partner. I bought from out of state and he assisted in all the aspects needed to make this a smooth and mutually beneficial purchase. You are in good hands with Z.
We have been buying from John for years. He has made our experience with Grogan a pleasure and will not purchase anywhere else. The accounting department was ready for us when we came in and made things quick. We have never experienced any issues and don???t intend to based on the level of service Grogans employees provide. Thanks!
I was looking for a Honda Fit and found many listings online. I emailed several asking for the VIN or Carfax. One kept saying it would send a VIN but never did. Another insisted I should call him first. Charlie's stood out because far from hiding, it had posted the Carfax in its listing.
It was a good history, so I emailed late Friday night to say I was interested. Larry responded by email first thing Saturday morning, giving his cell number.
By the time I called he was taking the car to be checked out. When I asked if there was room to negotiate on the price, he said there was some and he'd know more after the inspection. He called back to say that it needed new tires, so he'd gone ahead and had them put on.
He then warned me that it had a broken side mirror and detailed a few cosmetic issues (it was a 2007 model) and quoted a very fair price. My wife and I drove down from Ann Arbor and he handed over the keys for a test drive. All went well and we came back to close the deal.
Matt handled the paperwork very professionally, including the Michigan title application. There were no surprises - the price was exactly as agreed. We got a great car at a great price, and had the best car-buying experience of our lives.
Thank you Larry, Matt, and everyone at Charlie's!
No hassle. No disappointment. Jay and all the employees were polite not pushy and did not try and sell me something out of my price range. I appreciate the great customer service! My first stop on my next vehicle upgrade.
I really like this dealership from the friendly no pressure salesman to the service dept. that bends over backward to explain whatever service I am getting and keep me up to date when they will be finished. They also wash and vacuum the vehicle for me.
Browsing the internet we found the car we wanted...but was just a bit out of our comfort zone. Taking a stab in the dark we called the dealership to see what the bottom line was that they could take for the vehicle. We told them upfront what we were willing to pay, and what we wanted for our trade. 30 minutes later we got in the car and made the 1 1/2 trip to the dealership. We didn't have to play the # game that many other dealerships play. The only thing I was not impressed with was many repairs had to be made to the vehicle as it had not been serviced yet, which delayed the delivery of the car by some time. The customer service was excellent and definately gave me some faith that not all car dealerships are shady!! Thanks!! Salesperson- Joyce Peters!!!
John gave me the best price and best experience I've ever had at a car dealership, he also spent a lot of time explaining features and options. Great experience. Thanks Matt Bowerman
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