We have been buying from John for years. He has made our experience with Grogan a pleasure and will not purchase anywhere else. The accounting department was ready for us when we came in and made things quick. We have never experienced any issues and don???t intend to based on the level of service Grogans employees provide. Thanks!
Not reliable. No space. Too many recalls.
by Family of 6 from Raleigh, nc
August 11, 2018
My car doesn't have enough space for us to fit properly. I can barely purchase groceries and get us all home due to the lack of space. I have has numerous recalls sincemprchasing the vehicle and it is barely 3 years old.
The experience at Taylor Kia was awesome. They were very attentive and met my needs 100%. Friendly and curtious. They went above and beyond to make my purchase a great experience. Two thumbs up!
Hands down GREAT vehicle
by Erica from North Freedom, WI
January 10, 2019
This Journey has so many features we still have not figured them all out. Never thought we needed a vehicle that is this loaded but may never buy another vehicle besides the Dodge Journey. Handles great in the snow, very reliable and there is something in it for all 4 of our kids aged 3-18.
We have confidence in the team of people who keep our Toyota???s in hood condition. Their reminders help us stay up to date with maintenance. Explanations nd print-outs of performed service are thorough.
Great car. Lots more power than expected.
by Thor3883 from Arizona
October 31, 2018
Bought this car to replace our van. Fit our faul family of six due to three third row seating. Was very surprised by the power. The V6 is quite responsive and geared like a rocket. Seats were comfy for us all and the sound system was great. Overall very pleased with the value and performance.
Dave went above and beyond to get the truck I purchased ready by staying late and making my pick-up go smoothly even on his day off. He had everything in order for a smooth and effortless pick-up of my new truck!!
great car with lots of functionality
by kwjuan from fairfax VA
October 30, 2018
has everything I need in a family SUV
great use of optional space
best stock radio I have ever used
excellent gas milage for SUV
Ultimately I did not end up purchasing the vehicle that I spent a lot of time looking at, but I thought it worthwhile to write a review of my experience. My first contact was Blaine, the Sales Manager. He was incredibly nice and had his consultant Cody call me with all the information I requested. Cody was knowledgable and what he didn't know he tried to find out for me. There was no pressure and I would not hesitate to send someone there who was looking for a preowned vehicle. They had a very nice selection of cars.
What an amazing SUV
by Nthgxcptfun from Roxboro
October 16, 2018
This Journey is amazing! It has so much room and storage options. I can take my daughter and all of her friends and even her grate dane in the back. The options to lay all four back seats down allows so much cargo space. The car drive so smooth and handles way better than I expected. Since this is not the top model, it does not have the high end radio etc, but it still has some power to it. I love this car! My mom borrowed it to go out of town and she has called multiple times to let me know she is enjoying driving it. Great value for the money to!
Z was my contact. He has been with the company from the start and is a low key no nonsense attentive business partner. I bought from out of state and he assisted in all the aspects needed to make this a smooth and mutually beneficial purchase. You are in good hands with Z.
by MyDodge from Hollywood, Fl
August 20, 2018
The engine should be bigger than 2400, it is an extraordinary vehicle when you have family and pets because it has a lot of room inside and it has a third row as well.
Aj was great. Sounds like he will be there for us years to come. The only complaint was the trade. I see they are trying to sell our trade more then double then what they gave us. Felt a little ripped off when I saw that. Hope service will be as good as aj was us.
Nicest suv I've ever owned!
by Ember from Gettysburg,Pennsylvania
October 4, 2018
This hauls my family of 7 well. A little more room in back than previous suv and has storage under seats. Awd should be fun when snow comes. The color is very nice. Awesome black leather seats with red stitching. I dislike that gps doesnt update itself. I will just use my phone for gps. Back up camera is nice added feature .
I walked in Thursday and drove off with a vehicle thanks to Michael White I had a great experience I would recommend a family member or friend there anytime. He actually took his time and really showed that he cared.
Critics most hated SUV
by KB from Southern California
December 28, 2018
This is a great vehicle for the price. It rides and handles just fine. It comes with many standard features that would cost extra with other SUV’s.
You can buy a loaded Journey for around $29,000. You would have to spend thousands more to get a fully loaded SUV from any other manufacturer.
So what if it is an old design. ( The VW Beetle was around for 30 plus years and sold like hot cakes.)
It looks like an SUV should and is super smooth on the rough roads of California.
The automotive critics hate this SUV for reasons I can’t figure out. Read the critics reviews and then drive one. There is absolutely nothing wrong with this SUV. If you buy a Journey and are worried about reliability, purchase an extended warranty. You probably won’t need to use it though.
If you are in need of a new or used SUV and don’t want to spend tons of money, then the Journey is a great choice for an SUV.
We had jimmy for our salesmen, he was most professional and honest dealer we ever had. He let us express our concerns and steered us in the right direction without pressure that we have seen from other dealers. He worked hard for us and we drove out with a ram right off the floor!
I was looking for a Honda Fit and found many listings online. I emailed several asking for the VIN or Carfax. One kept saying it would send a VIN but never did. Another insisted I should call him first. Charlie's stood out because far from hiding, it had posted the Carfax in its listing.
It was a good history, so I emailed late Friday night to say I was interested. Larry responded by email first thing Saturday morning, giving his cell number.
By the time I called he was taking the car to be checked out. When I asked if there was room to negotiate on the price, he said there was some and he'd know more after the inspection. He called back to say that it needed new tires, so he'd gone ahead and had them put on.
He then warned me that it had a broken side mirror and detailed a few cosmetic issues (it was a 2007 model) and quoted a very fair price. My wife and I drove down from Ann Arbor and he handed over the keys for a test drive. All went well and we came back to close the deal.
Matt handled the paperwork very professionally, including the Michigan title application. There were no surprises - the price was exactly as agreed. We got a great car at a great price, and had the best car-buying experience of our lives.
Thank you Larry, Matt, and everyone at Charlie's!
No hassle. No disappointment. Jay and all the employees were polite not pushy and did not try and sell me something out of my price range. I appreciate the great customer service! My first stop on my next vehicle upgrade.
Bob D. Was able to finance us and worked to get the deal done. He was also able to arrange for DVD player to be installed in the car I picked out (for the grandkids). Everyone was very friendly when we came in and we would definitely go back in the future when the time comes.
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