Great Experience as first-time buyers!
December 3, 2018
We worked with Casey, who was very helpful, knowledgeable, and quite patient with our questions as first-time new car buyers. The sales process was very low pressure, and he seemed to care about helping us figure out the right choice for us, rather than pushing a particular product or making a quick sale. Having all the information was pretty important to us (we spent over 160 hours researching different vehicles and nearby dealerships before choosing H&H), and Casey went out of his way to help us feel comfortable, promptly finding us answers when they weren???t immediately on hand. He met with us twice, and each time he had the vehicles ready to show and test drive. We were looking at a Kia Rio and a Kia Niro (a hybrid) and he was able to give us concise but full answers to the vast majority of our questions about these vehicles right away, including quite specific questions about the onboard electronics, sensor package, transmission and hybrid drivetrain. The dealership itself was also pleasant to work with, and they gave us an awesome price on a new Niro LX, beating the national average by more than a thousand dollars. To be fair, we then spent that money on an all-weather package to help the vehicle last longer, but we had already planned to buy rubber floor mats and paint protection film separately, so it worked out pretty well. Once we decided on a car, they set us up with Jorge, who was very helpful with all the paperwork, getting us acceptable terms on a loan as first-time car buyers, and very patiently answering the 1,000+ questions we had about the process, including solid advice on building credit, and how to pay off the loan as efficiently as possible. He also hooked us up with a very reasonably priced extended warranty, which seems like a pretty fair deal, after some research. They also offered us maintenance on the vehicle (oil and filter, fluids, multipoint inspection, tire rotation, and a wash) for $99 for 3 visits. This seems like a very competitive price for what they???re selling, so I???ll certainly be back for service. That evening, we left H&H Kia with a 50 mpg hybrid SUV (2018 Kia Niro) with lots of cargo space, which we will use for errands, home improvement projects, and cross-country road trips. We???ve put a couple hundred miles on it by the time of this writing, and so far, I???m really pleased with it. The interior is comfy and spacious without being cavernous, and the onboard electronics are as thoughtfully designed and easy to use as the reviews we read claimed. So far, the hybrid drivetrain lives up to its EPA rating, giving us 47-48 mpg on the highway and 50-54 mpg around town.