Working with Ben and Randal was a great experience. Ben was able to accommodate my need to communicate via electronic means vs the traditional in person and phone calls. It was great that Ben responded to my online inquiry promptly and was able to set up an appointment so I could bring the truck to my husband to see what I was interested in purchasing. When considering getting a vehicle be sure to make Klein one of your first stops. I had test drove trucks at other dealerships, but the personal service and ability to meet my needs is the reason that I purchased at Klein.
Wow what an experience this was...pulled in dropped off the car with a nice young man named Eric. He took great care of me from the start, i never felt any pressure to buy anything he offered me only the services that I requested and gave me a great deal on them. I would definitely come back to Russ Darrow for any and all of my service work.
We worked with Joe to buy our vehicle. He was very straightforward with us. None of the typical car salesman tactics here. After some hassles at other dealers, we are happy to have purchased our vehicle at Russ Darrow Pre-Owned Direct!
No recommendation from me. I bought a Dodge Caravan 2012, 28K miles and it began to fall apart and need repairs at about 1,000 mi of my use. The Petersen response was "not my problem" but they'd be happy to schedule repair at my expense.
I worked with JT and he was amazing! He kept me in contact with me all while I had been looking online for just the right Tahoe. I bought mine there the end of September from him and it was one of the best experiences I???ve had buying a vehicle! Thank you!!
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