Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Even though we couldn't walk out with a vehicle at this time, customer service was great, and I loved that they are straightforward and fast on theirs service. We will definitely come back when we are ready and have already referred family.
Process and everything was really quick and friendly. Only problem I had was with the Vehicle coverage I didn’t know it was optional. Other than that I bought a 2016 Nissan Altima, runs great really low mileage also payments are under $250 a month.. I really recommend if you want a down low payment also awesome monthly rate ... Also David Drumm is awesome at what he do with his job also the kids!! Thinking about financing a second car for sure!!!
We have been Ford owners forever but traded her in for a new Nissan Titan XD. We are thrilled with our new truck! Inside and out... we consider it an upgrade from our Ford truck!! Thank you Travis Miller for your patience and expertise with us throughout the choosing and buying process!
Excellent customer service from Kevin in the service department. My Rogue needed a new SD card for the navigation system. He ordered it; called me as soon as it came in. I didn't even have to get out of my Rogue to have it installed and he patiently answered all my questions. I am pleased with my Rogue and the quality of service I received from everyone at World Car Nissan! Great job!
customer service is not good . left in the blank. no communication. 2 hrs for oil change. walked around and just looked around. a manager giving an interview and gave my wife and I a bad look cause our neace was playing. Guess that was a bad thing on us.
Just purchased a new Kia Soul from World Car Kia. It was a great shopping experience. They weren't pushy and I found exactly what I was looking for. The overall process went smoothly. Jessica was great to work with.
My experience with BB JEEP was overall a success. From the time I met Russ in the Parking lot to signing papers with Sheli. It was smooth and stress-free. Russ asked all the right questions, guided me to the right vehicles, and listened to my budget requirement. I never felt pressured and I felt comfortable with him the entire time. I felt he was sincere and trust-worthy. He wasn’t your typical car saleamen trying to close a deal and superficial. He brought back the small town feel of authentic conversations and sharing a piece of his life with me. Thanks, Russ! I’m extremely content with my New Jeep Cherokee purchase and I appreciate the great experience.
Garry Parmelee "paceman" took great care of us. I really liked that he wasn't salesmanny at all, I have an adversity to salespeople, I feel like I can't think cause they're trying to manipulate me into buying things I'm not sure I actually want. I told Garry the cars I was interested in, he gave me the keys and let me and my husband go and check them out without him hovering over us. On top of that I bought a color I ended up having last minute regrets about, I even drove the car home but I called him and begged him to let me come swap for the other color I was looking and and I can't even believe it but he let me. Haha, my poor husband and Garry having to deal with me, but hey I got what I wanted
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