by Thomas (the sales manager will know who I am) from Magalia, CA
December 1, 2018
We had the cash. We were in the "Camp Fire" and lost everything. Drove twice to Tustin from Sacramento. Once to shop and once to buy. Had financing set up, gave sales the information so they could deal with the credit union to settle finances before we arrived. They totally dropped the ball. We had driven eight hours to pick up a car and the sales manager demanded our Social Security number even though we were paying in cash. $26K that evening and the residual today. He wanted us to spend the night or until the credit union opened on Monday as he didn't want to work with us. The sales person was next to tears and my 74 yr old wife was fried with how we were treated. He was proud in how he treated us. Based on the short version above, I can't recommend working with AutoNation Ford Tustin.
Sales Rep did a good job finding the car that I was interested in purchasing cane with me while I was test driving the car. I
I liked the used car and price that I was interested in buying. However, the dealership did not offer me enough trade in allowance for the vechele that I wanted to trade in.
Rick in the service center in costa mesa once again, always giving excellent service, making sure my car is properly fixed and all my concerns are addressed!Every detail is attended to and keeping me informed of what is happening!!!
I appreciate the hard work you do Rick !
Car max has treated us extremely well from the day I purchased my car to now,and I will be going back to get another from them soon!!
Thank you Rick for such a positive experience in
Arlene was excellent! She was extremely professional in all aspects. The dealership was impeccable and the customer service was top notch. Arlene went above and beyond in every aspect of the car buying process! I highly recommend HB Dodge!
I worked with Product Specialist Javier Noriega in buying a 2018 Dodge Challenger RT, and he exceeded my customer service expectations. He was professional, knowledgeable, attentive and thorough - but was never pushy or dismissive. I told him what I wanted and he delivered. Javier was assisted by fellow Specialist (and ironically his brother) Gaspare Longo, who also succeeded in making this purchase easy and without the nightmares I've often heard the car-buying experience can be.
Finance Manager Michael Hanson also did an excellent job in arranging for financing for the vehicle, and I appreciated the speed and efficiency with which he conducted the transaction.
Overall my experience with Huntington Beach Dodge was excellent - easy, without pressure and one I would recommend to anyone. And, finally, this car ROCKS!
I came in after seeing a “too good to be true” offer on Facebook for a 2018 Ram 1500 Ecodiesel crewcab Laramie 4x4. After Holly showed me the beautiful truck and I drove it, we went in to the dreaded office. She clearly showed me the price and how the tax was figured after the first discount. Then the second one was applied. I kept asking her how I could get that price. Without leaving to get manager’s approval, she told me that that was the price. I took it and besides opting for a $139 gps tracker, I was not charged anymore fees or anything. I will recommend this place (andHolly) to others.
Went in to buy car. Worked with me to get the price I needed and stayed within my budget while still getting the exact car I wanted. Ask for Gaspare, he will take care of you! Make you feel like a friend and not a customer.
The buying process was relatively easy with the no-haggle method. While I was hoping to get a little discount, the quality of the pre-owned cars they sell seem to be outstanding (time will tell) since the cars looked like they came out of the showroom. One of the reasons I didn't give them 5 stars is they should have at least dusted the car I bought (it was black so you can see the dust rather easily) and made some little effort gluing the plastic on the front grill where there was a really slight crack that's hardly noticeable. They could have also showed/highlighted the features of the car. Their sales staff are vey knowledgeable of the cars, though. I wasn't really looking to buy an Acura ILX but after the test drive, I think it is a good value for the price Auto Republic was selling it. Thanks.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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