Brought my 2017 mustang for simple oil change. and why engine light was on. When I got it back and drove it a little way, I experienced that it was a lot faster and smother than before. Thanks David Shiloh t
I needed to trade in my Mercedes Benz car for a bigger vehicle that could fit my grandmother's wheel chair. JP helped me find a nice vehicle that drives very well. My grandmother really loves the vehicle both inside and outside. I'm also better able to assist my friends and family who are currently moving, because I have more than enough room for them and their belongings.
Thank you Jp. And thank you to everyone else at Prestige for all of your help as well. I love how everyone at Prestige Auto Group works as a team for the benefit of their customers! All the best!
Suresh arranged for a great 3-year lease deal on a Jeep Cherokee Limited. The process was transparent, quick and painless, which are rare qualities when it comes to car dealerships. Frank went over all of the closing paperwork, took his time to clearly explain the terms and fine print. He was super knowledgeable and will make sure that customers leave happy and satisfied. This is my second time leasing from this dealership. Their car service department has also been terrific over the years. Each time I have brought in my car for regular maintenance, service has always been efficient. I highly recommend this place together with Suresh and Frank.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Stopped by dealership to check out the cars. Manager Chris offered to find me a car and requested a deposit. I paid. He didn???t find me a car within the period we agreed on and I requested refund. The agent was instructed by Chris to fill out the paperwork and promised that I will get the refund within 7 business days. It???s 14 days since then, I contacted them again and they promised to check, but still no refund. I only wish that I checked their reviews before I went there. Only 2 stars out of 5. *** Today is a happy day for me - finally got the refund. I want to thank Samantha who helped me. She was very efficient, professional and polite.
My family has a true love for this dealership and the jeep product. The last new addition was the 2018 compass. Absolutely fantastic vehicle in the Rhino color. ( giving my grand Cherokee some real competition) the features on this compass just wow me. Couldn't be possible without Joe Smith and the manager Michael. Worth anyone's time to go in and buy a vehicle close to home.
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