I was greeted at the door and went to look at one car and bought a completely different car all with Keith's help. He did his best to keep my monthly payment the same and I was very satisfied with the service and I'm very happy with my purchase.
We have three dealership in close proximity in Delaware but chose Brandywine. Why? The honest and superb customer care we received from Keith when we had specifics in mind during our car search. He made the transaction smooth along with the finance officer to seal the deal. We were in an out in 2 hours and the vehicle was detailed beautifully during paperwork happened inside.
Overall excellent experience when purchasing my Jeep. I will forever purchase my vehicles at Carman Dodge. Al Grandell prepared my vehicle efficiently. Nico explained all the numbers in a professional manner. Joe was extremely helpful and knowledgeable. I will be forever grateful for this sales experience.
So glad Dave is back. He's been sorely missed and is a top-notch person who represents the dealership well. He was the only guy my Dad would go to, and we've missed his wisdom and assistance. He always puts the customer first.
Nice and friendly salesman, service was very polite, helpful so far love the place, love my new Jeep Cherokee, nice place to wait for service, MY SALES PERSON NAME IS TAZ, KEEP IN TOUCH WITH ME VERY NICE
As always the friendliness and level of service was excellent. The work was done in a timely fashion and we were in and out in less than an hour. Also as always I do believe the level of service should be matched by a courtesy of vacuuming the interior--this is my only caveat to a great experience.
I purchased my Mazda in Dec. 2017 & they was nothing but professional to me. They made my car buying experience a great one. I was so nerve & they was patient & very kind to me. I have used their service department & they have explained everything to me so that I can understand. They treat me like a person & not just a customer. I love Cooks Auto & will continue bringing my car to them.
While the technicians who changed the oil and rotated wheels get an A+, I would have to give the service advisors a D. First when making the appt the tech on the phone was more than a little obnoxious and arrogant. When a customer calls and requests service work to be done, it is that person only responsibility to make sure the customer needs are met. Remember, the customer is always right. We made the appointment with some misgivings by me. When we dropped off the vehicle, another service advisor listened to me and did the right thing by asking what we wanted done and saying he would see what he could do about ordering the parts we wanted etc. we pick up vehicle the next day and there is a note that stated they did not know what we wanted, that they could not find what we wanted and that if we put on what we thecustomer wanted it would cause several system failures in the vehicle.
What extra service we were trying to get done is replace the stock front brake pads which were putting an unusual amount of brake dust on the wheels, with a set of carbon fiber ceramic brake pads. Something which is stocked at all automotive stores locally as well as rock auto and auto zone and advanced auto to name a few.
The vehicle in question is used in car shows as well as being driven daily. My problem is, no effort was put in on service teams part and the staff was closed to any other opinion but their own. Not Avery good way to conduct business in my opinion.
Additionally, what was supposed to initially be a no charge bill, was subjected to a fee which was discusssd when vehicle was dropped off. This lends me to believe there is a extreme lack of communication at this facility and consumers should be wary at best having any work completed here.
I had a great truck buying experience at New Holland. I purchased a used F350. From the moment I called to the the time I drove off the lot, everyone at New Holland was professional, detailed and not pushy. I came from quite a distance; my salesman, Andy Bogedain, accurately described the truck over the phone, notified me of a small defect after I had agreed to purchase (it was not a deal breaker) and had all paperwork set up when I arrived. I'd certainly recommend this dealership to anyone looking for a new or used vehicle. Cherry on top: it's located in a nice little town, right in the middle of Amish Country.
As soon as you walk in to the place you feel like royalty. Its Awesome inside and they helped me buy my focus more than the ford dealer did. I will be back Bryan to buy my daughters car when ready Thank you !
They made it a simple one day process to turn in my leased vehicle and leave with an upgraded truck I have been looking for.
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