did all my work over the phone and when I drove from eastern ny to Canandaigua 230 miles I was greeted professionally and everything was as good or better than was promised over the phone which was a big concern of mine because of past dealer nightmares. I've bought vehicles as far west as Arizona, Oklahoma, South as far as Florida and north Carolina NEVER had a better experience. I'll definitely buy there again. Chris my salesman and Steve in finance were truly a joy to work with they both worked diligentl to meet my needs. GREAT EXPERIENCE !!!!
Hands down GREAT vehicle
by Erica from North Freedom, WI
January 10, 2019
This Journey has so many features we still have not figured them all out. Never thought we needed a vehicle that is this loaded but may never buy another vehicle besides the Dodge Journey. Handles great in the snow, very reliable and there is something in it for all 4 of our kids aged 3-18.
My husband and I came in here and our sales rep Ryan was extremely friendly and was very patient with all the questions that we had about the vehicle. When it came to our trade in the worked with us and we worked out a reasonable compromise, and they were forthcoming with the explanation of how they came to their figure. It was a nice change. Next came financing, I came in pre approved and the worked to beat my rate and got me a fantastic deal! Will recommend Ryan and Auction direct to friends and family!!
Fun to Drive and Reliable
by Maddie27 from Lansing, MI
January 10, 2019
Very practical for my lifestyle (ie. dogs, camping, biking), but also comfortable and fun to drive. The acceleration is great and interior features are great. Built in coolers in the back seat make it ideal for football tailgating.
I had been shopping online for a vehicle and a friend recommended auction direct. Once I found something I liked, it was a short time between submitting my information and getting a call. The salesman was wonderful. No pressure to buy and wanted to make sure I got what I wanted. It was a fast and easy process. I will continue to buy from auction direct
by Happy family from Deltona, Fl
January 3, 2019
I have only had it for a few days, and love it. It rides very nice, and no road noise. I do wish it had hands free for my phone.
Mike has been awesome in my car buying experience. Very reliable and easy to get ahold of the full car buying time . I would recommend them to everyone!!!
Never owned a Dodge until I bought this Journey.
by Tomo- Fishin' Fool from Warsaw, VA
December 30, 2018
Have really been pleasantly surprised with the way the Crossroad performs, rides and handles. The 3.6L engine is very responsive and provides plenty power. The only downsides are poor gas mileage and the manual rear hatch.
Friendly, courteous, knowledgeable staff that was quick to respond to my questions and returned all my calls in a timely manner. All in all an exceptional group.
Critics most hated SUV
by KB from Southern California
December 28, 2018
This is a great vehicle for the price. It rides and handles just fine. It comes with many standard features that would cost extra with other SUV’s.
You can buy a loaded Journey for around $29,000. You would have to spend thousands more to get a fully loaded SUV from any other manufacturer.
So what if it is an old design. ( The VW Beetle was around for 30 plus years and sold like hot cakes.)
It looks like an SUV should and is super smooth on the rough roads of California.
The automotive critics hate this SUV for reasons I can’t figure out. Read the critics reviews and then drive one. There is absolutely nothing wrong with this SUV. If you buy a Journey and are worried about reliability, purchase an extended warranty. You probably won’t need to use it though.
If you are in need of a new or used SUV and don’t want to spend tons of money, then the Journey is a great choice for an SUV.
First time car buyer, and I don't think I could of had a better experience anywhere else. The staff were very friend, knew exactly what they were talking about, and exactly what I wanted. I would recommend this place to all friends and family that are looking for a cadellic!
by gmatozeke05 from Lubbock,TX
January 3, 2019
Very comfortable, sporty,roomy and smooth driving. I would recommend this car to anyone looking for a bigger car. I am very pleased to own this car
The Transfer process was unfriendly. The vehicle I was interested in had to be released from
My hold and I had to wait until it came back on the website to request s transfer.
Comfortable interior and athletic power train.
by Waterfall1229 from Rockford, Illinois
December 15, 2018
I currently have 65000 miles on my 2014 Dodge Journey. When I initially test drove the vehicle it had a squeaky front shock that still to this day will squeak at low doped bumps. Dealer initially said if it would be a safety issue they would fix it, but it has been fine this whole time. And yes I have had 4 different dealerships inspect it over the years. The only mechanical problem I had was when the oil pressure sensor went out. It was fixed under warranty at 33000 miles. I have the 3.6l v6 and and. I get 23 highway with cruise set at 80 mph. City driving is at 17. Overall average 21mpg per tank with combo city highway driving. And system works well, but if it experiences excessive slip it disengaged and only the passenger front wheel will give traction. Light will come on stated to service and system. But all you need to do is stop, urn off car and wait 30 seconds for compute to reset and it becomes active once again. Interior is comfortable, second row leg room is a little tight if your 6 foot or taller. 3rd row is for 12 and under, definitely not for anyone over 5 foot tall. Hoping to get 200000 miles out of it. Will write another review at 100000 miles.
Everyone at Hertz was extremely friendly and low pressure. Bob McClean was my salesperson and he was very helpful throughout the process and answered all of my questions. The sales manager made a point to introduce himself and remind me that there was no pressure to buy.
There was no negotiation process; the car was already below the Kelly Blue Book average price. It was also a couple hundred cheaper than what they had listed online. I believe this is intentional because they have such a high volume of used rental cars they are trying to offload. I've had the car for a few months and haven't had any problems whatsoever.
The other dealers I had gone to previously had offered similar cars for several thousand dollars more and their salespeople were always trying to talk me into paying more than I wanted. Hertz was the complete opposite. The whole process was easy and low pressure. I highly recommend them to anyone looking for a used car.
Perfect family vehicle
by Jacc86 from Lady Lake, FL
January 1, 2019
Great interior size with third row seat option, lots of compartments, great on gas, many options and I got the AWD version which handles like a dream in all weather!!!
Terry Smith Jr was very personable and nice in trying to get me into a new vehicle. Although I was not approved for a vehicle with Marina, I still very much appreciate the service and professionalism showed to me by Mr. Smith. I will definitely refer friends and family to him if interested in purchasing a vehicle.
Listen to the people who own a Journey!!!
by Lancem46 from Sanger TX
January 4, 2019
The Journey exceeds all our family needs!! Plenty of room up front and the 2nd row. 3rd row suited for kids. Very good ride and love the steering! It turns like a small suv but has the room and comfort of a larger suv. The engine is plenty peppy enough for me. Had it fully loaded with people over the Christmas holidays to go look at lights. Had no trouble accelerating to get on the the highway or keeping up with traffic. The so-called experts are so far off!!! Absolutely love it!!!
Phil Fico sold me my new truck it was exactly what I wanted and he did everything I asked for without me following up on him and I also received a thank you card in the mail which was a great touch! Semper Fi
This is one of the best cars I have owned.
by Nukdarter from Hampton
December 18, 2018
My wife and I love to go for rides and this SUV provides plenty of comfort. Stylish and dependable for all future trips and golfing events.
They get you in and out fast with the paperwork. So make sure you take the time to read everything in the contract, I didnt. They told me my payment amount and that I would receive the undercoating/rust protection. What they didn't bother to tell me was that my last payment on the loan would be just over 13k. The salesmans answer to this was just trade it in before that time. And then what? It doesn't just go away. Then they didnt even bother to tell me that the bank would only finance the amount for the truck plus the warranty, so the rust protection got omitted. I didn't find out until I was calling to ask when it was going to happen. After I spoke to them about that I sat down and read everything. Yes way late, I know. So do yourself a favor if you go there and dont let them rush you out the door with a new car/truck.
Love my Dodge Journey Crossroad
by Gmd74 from Bowie tx
December 31, 2018
This auto is very stylish and sporty. Does have 3rd row seating. Includes many features that I love such as push button start, hands free talk, Bluetooth, rear climate control, front wheel drive. I am 100 percent happy with my purchase!
Excellent customer service best car dealer in Rochester I will recommend these car dealer to everyone I walk in and walked out with a car same day they know what they doing the management is very professional
Love this car
by Lisa M from Cutler, IL
December 26, 2018
I have looked at SUVs alot and I have always loved the look of Dodge Journeys. I fell in love with it as soon as I drove it. It drives really smooth and alot of room it. The only thing is there is not alot of room behind the 3rd row seats if they are up.
I have been shopping for a used car for a few weeks and decided to try Marina Dodge in Webster. I was not planning to buy that day, however I did. I expressed what my budget was and my Salesman, Skye Trammel was extremely helpful in accommodating my needs. Skye Trammel spent many hours with me to ensure that I was happy and getting what I needed. I bought my very first car from Gabriele when they were in Avon, NY. I am very pleased with the sales and service.
Have purchase some 15 + new vehicles. This is the
by TheHunter from Hickory NC,
December 8, 2018
Have purchased some 15 + new vehicles to date. This is the best value for the cost to date. It also works well for handling work supplies and transporting of 5 adults.
They were very friendly and they made buying a car easy. Santa motors knows what they are doing.they do their best to help you purchase a car.
Great car for my family
by Johnny from Stephenville TX
January 3, 2019
This car has been great it is very comfortable and easy to drive. My wife and kids love it. Would love to buy a brand new one in a couple of years.
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