Service Department is always friendly and aware of your cars needs. Waiting room is stocked with snacks, drinks, WiFi, TV, magazines, ect. Time frame quoted is typically accurate and if longer is needed they communicate before the initial time frame has expired.
Never have I been more pleased with the whole buying process. From the moment I contacted Kyle Bailey, till the moment I drove up to look at the CPO Jaguar XF, through the negotiations and delivery process, I have never had a better buying experience. I felt welcome at the dealership, and I highly recommend not only the Internet Sales Manager Kyle, but the dealership as well. Well worth the drive from Atlanta.
I've purchased Jaguars all over the country......Dallas, Chicago, Minneapolis, Miami.....and never has the process been as friendly and efficient as Chattanooga Jaguar. I live in Illinois, contacted Josh Smith and he took care of every detail.....the car was ready for me to pick up....the financing all arranged except for my signature......he spent half an hour going over the XJ's features.....and I was on my way home!!!!.....and I also confess to being a bit on the cheap side and I can tell you that the very competitive pricing was the determining factor in choosing Chattanooga Jaguar! You simply can't make a mistake by dealing with them and I have never been treated as well as by Josh Smith!!
I originally bought the Car Max warranty when I made my purchase 3 years ago. The $250 deductible was hard to swallow but it was there when I needed it. Thank you Zach for great customer care. He stood behind the warranty and gave us a loaner while our car was serviced.
Mileage check for fuel reimbursement program was quick and easy by phone. We live 45 minutes away and have had our Soul since it was new in 2012. Being able to continue to take advantage of the mileage reimbursement with a verification and submission process this simple and without the drive is very much appreciated. Thanks Kia of Chattanooga.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I bought my 2015 Jeep Grand Cherokee Limited from my local dealership. Recently I caught them NOT doing the servicing I was paying for. I decided to give them one last chance, so I brought my Jeep into them for my required service. They quickly informed me of the following: They told me that I needed servicing on my front & rear differentials; a new cabin air filter and fuel injector cleaning. They quoted me $800.00 for all the work. I declined to have them do any of their quoted repairs...and I agreed to pay them for the $39.00 oil change that they had already done. My next phone call was to L&M Motors. Jimmy Cain the Service Mgr. was very understanding and offered to check out my concerns, and my extended warranty. This morning, I had L&M Motors go over all the repairs my former dealership had told me I needed. L&M took my Jeep in right away, and within an hour...their mechanics checked my front & rear differentials, my cabin air filter and told me ALL were NOT in need of any servicing, and no issues were found on a general inspection. There wasn't even a charge to check & inspect these items ! Where Do You Think I'm Taking My 2015 Jeep Grand Cherokee Limited to for Service & Repairs from NOW ON !!!
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