Working with Ben and Randal was a great experience. Ben was able to accommodate my need to communicate via electronic means vs the traditional in person and phone calls. It was great that Ben responded to my online inquiry promptly and was able to set up an appointment so I could bring the truck to my husband to see what I was interested in purchasing. When considering getting a vehicle be sure to make Klein one of your first stops. I had test drove trucks at other dealerships, but the personal service and ability to meet my needs is the reason that I purchased at Klein.
I worked with JT and he was amazing! He kept me in contact with me all while I had been looking online for just the right Tahoe. I bought mine there the end of September from him and it was one of the best experiences I???ve had buying a vehicle! Thank you!!
Wow what an experience this was...pulled in dropped off the car with a nice young man named Eric. He took great care of me from the start, i never felt any pressure to buy anything he offered me only the services that I requested and gave me a great deal on them. I would definitely come back to Russ Darrow for any and all of my service work.
We worked with Joe to buy our vehicle. He was very straightforward with us. None of the typical car salesman tactics here. After some hassles at other dealers, we are happy to have purchased our vehicle at Russ Darrow Pre-Owned Direct!
I took my vehicle to the Russ Darrow collision center after being involved in a minor collision with a deer. From start to finish, the experience was easy and hassle free. They were able to fit me in to the schedule quickly. They gave me a free loaner car to use (less than 3k miles), and proactively called me with updates regarding what they were finding in terms of hidden damage, and to let me know when my vehicle would be completed. The repair was completed ahead of schedule. It looks great... and they even took the time to touch up a couple small rust spots and buffed out an unrelated scuff mark. Wonderful experience all around.
I worked with Dan Kwilinski. He was top notch in all aspects of the process. I would definitely recommend anyone who visits dealership to ask to work with Dan. You will not regret it!
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