Easy to work with. Their staff was friendly, professional and well versed; unfortunately we didn't buy a vehicle. Ultimately they were geographically too far away. We did come away from this experience wishing we could have bought from them
We found the staff to be knowledgeable, curteous, helpful and caring. We believe Jeff is quite an asset to your organization because of his depth of knowledge and his ability to provide thorough explanations on the intricacies of the Highlander. We rate him Aplus.
After the worst car buying experience ever, at a Larry Miller lot...this place was awesome. Ernesto was pleasant, not pushy at all, and after following his advise on financing I left in a very nice car only 2 hours after arriving. I'd recommend First Class Cars to everyone, thanks Ernesto!
I purchased a Genesis 2011 from this dealer and I received an excellent service from the beginning to the end of the process. My credit was not that good at all and still they were able to get me the financing that I needed. Sophia was very friendly and helpful all the way out. She will give you the respect and courtesy that any customer deserved regardless of your situation. I will recommend this dealership 100% to anyone. Thank you Sophia for your excellent service. Charlie
This was the most positive car buying experience I've had. Found the vehicle and emailed Don to get some info. Was able to take it home overnight so my husband could see it. Went in and was able to accept their first offer on trade and car price. Straight forward, fair and NO Haggling. Didn't feel any pressure to buy, all my questions were answered and everyone was so nice. Would highly recommend buying here!
Everyone at this dealership was extremely helpful, especially Joe. He went well beyond standard customer service to make sure I was able to finance and drive my car off the lot in the same day. Highly recommend to anyone looking to buy or have repairs done.
We bring our Rav4 to Machens for service and have never had any issues. The service department always does excellent work, with original Toyota parts I know we can trust. Terry Pruett is very pofessional, friendly and thorough. I heartily recommend these guys.
I was looking for a Honda Fit and found many listings online. I emailed several asking for the VIN or Carfax. One kept saying it would send a VIN but never did. Another insisted I should call him first. Charlie's stood out because far from hiding, it had posted the Carfax in its listing.
It was a good history, so I emailed late Friday night to say I was interested. Larry responded by email first thing Saturday morning, giving his cell number.
By the time I called he was taking the car to be checked out. When I asked if there was room to negotiate on the price, he said there was some and he'd know more after the inspection. He called back to say that it needed new tires, so he'd gone ahead and had them put on.
He then warned me that it had a broken side mirror and detailed a few cosmetic issues (it was a 2007 model) and quoted a very fair price. My wife and I drove down from Ann Arbor and he handed over the keys for a test drive. All went well and we came back to close the deal.
Matt handled the paperwork very professionally, including the Michigan title application. There were no surprises - the price was exactly as agreed. We got a great car at a great price, and had the best car-buying experience of our lives.
Thank you Larry, Matt, and everyone at Charlie's!
I had heard good things about this lot so I drove across the state to check out an advertised vehicle i was interested in. I generally will not buy a car from a high-pressure dealer or someone who insults your intelligence with sales tactics. These folks appeared honest, straightforward and treated me fairly. The location is kind of off-putting but I recommend this place.
I saw a car online I was interested so I gave them a call and spoke to Shawnta. He was very polite and answered all my questions. Ultimatley I decided to come take a look at the car and once again Shawnta was extremely helpful and showed me around the car and set me up for a test drive. I decided to purchase the car and the gentlemen who delt with the financing did a tremendous job as well. Overall I got a great deal and was able to work with an easy going, no pressure type sales man. I definitely recomend NW Automotive Group and I highly suggest you ask for Shawnta!
My family has bought at least 5 vehicles from this place over the past 10 years and they've always done good for us. Marcos (the guy we always seem to end up buying a car from), has always been honest and upfront about things regarding the cars, the dearlership policies, and the special offers. He's also very friendly, talking to you like a person and not just a potential sale. The cars we get have always been reliable. Never bought a 'lemon' car from here. The longest lasting was a Seabring that we had for over 10 years, and it would have lasted much longer if it weren't for being in an accident. The shortest lasting one was a '99 Pontiac Grand Am that I had for only two years, but that's because I traded it in for a real nice 08 Taurus which I got from the same place for a great price.
Couldn't have had a more pleasant car shopping experience. Tried out 3 cars. Very patient staff. Assisted me in obtaining reasonable insurance right on the spot. Good inventory to choose from. Also they are going to go to registry for me! Happy with my purchase of a 2007 VW Passat. Thank you for a pleasant and easy experience.
We bought a truck from EZ Choice in the beginning of the month and had the best experience there. Everyone was nice and helpful and the process was fast and easy!
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