I have a 2010 Dodge Journey SXT front wheel drive 3.5 V-6.
I brought it in for an excessive oil useage problem.(2 Quarts between changes). I have been to 4 other shops before Bergstrom Kaukauna, who did not take care of the problem.
When I called Bergstrom Kaukauna, to explain my issue, Morgan from service was very helpful, and recommended a bg engine cleaning product with my next oil change. This took care of the problem. I was so frustrated before going to Bergstrom Kaukauna, and talking to Morgan, I was ready to get rid of my Journey. Thank you Morgan, and thank you Bergstrom, you have gained a customer for life.
My deepest appreciation
Our dogs go everywhere with us and we are an active family. We knew we were going to need a bigger vehicle. We did our research on what we wanted and because of other friends giving positive reviews we went to Mighty. We found a vehicle that was everything we needed and they worked with us to make sure we get a price we could afford and found us a really good and affordable extended warranty. I am pleased because it wasn’t a pushy experience and they truly cared about what we had to say. After having the van a few weeks there were a few things that needed to be taken care of macanically that came up (no fault of the dealership) and they took care of it in a timely manner. They went above and beyond with customer service and overall experience. I would certainly go back and purchase another vehicle from them when the time comes and would recommend them to anyone that asked. Shout out to Cody for being awesome!
We have speen shopping around for a particular nice used truck and Horn Ford had one. We visited them on a Saturday and were treated very friendly - no high pressure. After a test drive we talked about the purchase of this vehicle. By Wednesday of the week we decided to make the purchase and the next Saturday we picked it up. Again, a very easy visit with the truck prepped and paperwork ready. After driving the truck home (3 hrs) and on the next day, we found a new issue with the truck. We informed Horn Ford of the issue and even though they were not obligated, they really stepped up and helped to resolve the issue. Much appreciated!
I cannot say enough good things about the team at ultimate rides. Today they were able to not only get me into the vehicle I really wanted which was a big blue Dodge Ram pickup. They went out of their way to make sure I can get it at the payments I could afford. They were courteous they were helpful they answered my questions and most importantly they knocked it out of the park. They didn't treat me as if I were a Layman and they didn't treat me any differently than I would expect to be treated. I will definitely refer everyone I know to them if they're looking for a good quality used vehicle. They honestly price their vehicles and are very straightforward with them. Definitely buy again and I will be taking my new purchase to them for any repairs that may need a God forbid down the road. Thank you to the team of ultimate rides you knocked it out of the park
Eventually I didn't buy the car, but all things considered I received a great service and Joe (Kirsten) was very helpful, polite and made a great offer. Due to other circumstances I could not buy the car, but I would surely recommend this dealer.
by Witness to a company with heart from Green Bay, WI
November 19, 2018
Wow, if you get a chance and shopping for a car, give this place a try. John Alsteen was honest and very helpful. Not only that, a huge supporter of victims of domestic violence. I saw this first hand as they assisted this person, walked her through the process, explained what everything meant and got her a great deal to get her back on her feet in a car she could truly afford WITHOUT pushing anything more.
The lobby was clean and had a variety of complimentary drinks. I was most happy they had a keurig with an option of dark hot chocolate and not just coffee as I waited. Thank you Meister Imports John (and Scott) for being there and truly listening to your customer's. A good hometown feel appeal than just a standards car salesman.
This is the second time i buy the car at Village Auto, green bay. This time im got 2012 VW car with really good deal. Also Brenda help me done all paper words fast. If you ask me who do you would like to work for. I suggest that you should ask for Brenda. She is very friendly and helpfull.
We found a vehicle online and called to see it. We were able to make an appointment to view it that worked in our schedule. After test driving the car, we liked it, but wanted to see what else was available in our price range. It just so happened that a model we were looking for just came in that day. I was able to check it out and test drive it. It had everything we were looking for. I wasn???t able to come back for 2 days to get a second opinion, but they held the car for us for those two days. . We came back and made the purchase and were able to take it home right away. Quick, easy and so far a great experience!
I am interested in one of their used vehicles. Bergstrom has answered all my questions promptly and have remained in contact and have been very helpful.
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