I personally dislike pushy dealerships with pushy salesman and other pushy staff trying to have you buy whatever! I drove two hours to this dealership after talking to Dave about a car I really liked for my collage son.
Boy am I glad I did. Dave was absolutely great-up front and believe it or not honest. Susie was great and very nice to talk to. My experience was great. Thanks Dave and Susie and Thys. I finally bought a car and walked away with clean shorts.
Bill Grieder worked with me when I purchased a used 2005 Silverado 1500 HD. He explained how the vehicle went through a thorough inspection and reviewed it with me. Answered all my questions and I left with a fully serviced vehicle with the reassurance the truck I bought was in good condition. it was a pleasure doing business there.
A little bit out of the way but worth it! A great markdown got me in the door, but there was no pressure to upgrade, even though my options were laid out for me. They made time for me and didn't make it seem like they wanted to be on to their next customer.
Great experience buying a new Silverado. Everyone I talked to offered to help and seemed genuinely concerned that all my questions were answered. Rick in particular as well as Heather went the extra mile to ensure the vehicle was presented to me clean, that I had no questions regarding the truck or the paperwork involved and that I had the best financing with the lowest interest rate available.
2 phone calls and 1 meeting...and the vehicle showed up. Exactly what we wanted...but with more options. Spent a great deal of time going over all the "features"... Why go anywhere else?!!! Beyond great service!
Wouldn't come down on price even after they found out it needed more work than anticipated initially. When I asked if they could do any better on price, they told me they could maybe do $100 off, even though it needed an extra $400 worth of work, along with the massive amount of work it needed outside of that. Didn't really try to work with me, and put me off a bit from wanting to go back there.
My husband and I purchased a used truck at Wes Finch yesterday. They gave us a decent trade in on our Saturn Vue. When I initially inquired on this truck, I was told that they were just waiting for the gentleman who wanted it, to sign the paperwork. I indicated that if that sale fell through for them to please call me. Coleen promptly did so on a Saturday. It was quite a drive from Southeast Iowa and originally they had planned on meeting us halfway. We really appreciated that option, but unfortunately fell through when they didn't have enough Staffing for the day. All the same, nice truck, good buy, very personable gal; Coleen is. It was a fast efficient process and having come from Michigan, I can tell you it's nice to be getting the plates in the mail instead of waiting in line backed outside of a Metro Detroit Secretary of State office.
This was the most positive car buying experience I've had. Found the vehicle and emailed Don to get some info. Was able to take it home overnight so my husband could see it. Went in and was able to accept their first offer on trade and car price. Straight forward, fair and NO Haggling. Didn't feel any pressure to buy, all my questions were answered and everyone was so nice. Would highly recommend buying here!
I recently bought my suv form Cassill and they made the whole experience great! We had bought a car from a different dealership and it was an awful experience and the car was a piece of work! But Don made the whole experience great! He called us whenever a car came in that we might like, he went on lots of test drive in both awful hot and rainy! And finally he helped us find the suv we wanted! And we love our Ford Edge! I will add that we were in a minor car accident shortly after buying the car and we received a couple different phone calls from cassill members making sure we were okay! Such a great place!
I'm very skeptical of smaller dealers like this, have heard horror stories. But I was very satisfied with RoadRunner. They were easy to work with, gave a great price, and fixed everything on the car that we asked them to fix. No Issues. They are worth a look if looking for a used car.
We have purchased 5 vehicles from Cassill Motors, and have NEVER had a problem with the vehicles OR the service.
All the repair work has been excellent.
Cassill really does back their work.
They DO what they SAY they will do, and if the repair isn't right, they MAKE IT right.......
The whole operation is outstanding, and I wouldn't hesitate to recommend them to anybody......
Great bunch of people....
We have bought several vehicles from Cassill Motors over the years. Each and every time they listened to what we wanted. If they didn't have what we were looking for at the time, they kept in touch like they said they would for when what we were looking for was coming in.
There's no gimmicks or "sign here if this deal will work for you" like some other dealers do. We've always been treated with respect with no run around. The sales experience is AWESOME! We've never felt like a number or just a sale to sell a car. They are there to take care of you for as long as you want.
The service experience is just as good as the sales experience. They keep you informed along the way and make sure you're apart of the process. I've never thought twice about taking our vehicles there because they've always taken care of us and everyone else I know that goes there.
Was looking To purchase a truck for quite some time. Found the perfect truck for me at a very reasonable price. Bill made the buying process simple and quick, no haggling necessary. An awesome experience all around.
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