RAPID RESPONSE, PATIENT, FAIR AND SUCCESSFUL
December 3, 2018
I had an idea of the car i thought i would like to trade up to and the amount i thought i wanted to pay. I searched on line at 3 dealers and found a few cars that matched my criteria. of the three Toyota dealers that i searched, Fred Haas was my choice because they had the year make and model of car that i was looking for and they are Cap Pro (Jerry Reynolds) certified. I emailed them and asked if that particular car was still available. within a short period of time Mauricio Coto called me to discuss my selection and set up time that i could drive over to see and test drive the car. The dealership was easy to find and easy to access and very busy which i took as a good sign that others wanted to shop there, too. I test drove my selection and rapidly realized that it was not the car i wanted. I was disappointed. Mr Coto sat with me and reviewed his inventory of that model and i agreed to test one of the one of them even it was a year newer than what i originally wanted to buy and of course more expensive$$$. (i had a budget in mind). I drove the car and realized that it was everything i wanted and more. I reviewed the numbers with Mr Coto and convinced my self that i could in deed afford it. After reviewing the carfax and specs that the car was not a Toyota certified car and was disappointed because that certification really give some warranty options that other non-certified cars don't have. When i expressed my disappointment to Mr Coto, he suggested that he would see what he could do. It took a little extra time but he had in inspected and certified at no cost to me. I was tired and it was late but the drive home in my new used car was very relaxing thanks to Fred Haas Toyota and Mauricio Coto thanks to all Jim F Pasadena PS i need to mention the gentleman that worked up the financing. Can't remember his name but what i did remember was that his finance rate was very competitive and that after signing the two stacks of paper that he placed before me (one for my old car and one for my new car). I was on my way..Good job.