We could not have had a better experience working with Tyler Ryan at Universal Kia. From the initial call, to driving away in a new (used) car, it was as painless as it possibly could be. Tyler was friendly, patient, he listened, did what he said he would do, and was honest. He worked around our schedule and never pressured us with the ???car sales tactics??? most of us have become accustomed to when car shopping. I would have no problem recommending him to anyone I know.
by AngieMN from Brainerd, MN
January 10, 2019
I've had the car for a week and so far am loving it. I love the way it looks and it drives - no sharp/jarring brakes or gas. Plenty of power when I need it, love the technology. The bluetooth phone pairing is really easy to set up and the audio quality is great - better than talking on the phone directly. It does a great job understanding regular speech the first time and I've not yet had to repeat a command, very intuitive. It has USB ports and regular chargers, Android Auto/Uconnect makes it easy to use all of your phone's familiar apps. I also like how you sit up a bit higher than most cars, helps with visibility. The one thing I wish it had was blind-spot monitoring. That would be helpful but overall for the price I can't complain.
Came to get a vehicle and was greeted at the front door with a smiling face. Waited no time for Phillip to help me and my husband out. Choose from 3 vehicles. All in great shape. Phillip was great to work with. Will recommend all my friends.
Efficient, Dependable little car for a petite lady
by GaryDeb7716 from Louisville, KY
January 11, 2019
This car fits me! I'm 5'1" and the dash seems to wrap around me. It's a comfortable ride for me. I own a 2013 with 70k miles on it and never had a bit of trouble. Handles well in rain and snow. A/C and Heater are the bomb. I'm so glad I chose this car. It's sporty looking, fun driving and cheap to operate.
Best dealership I have ever been to. GRANT was very very easy to work with went through all options to make sure I got the best deal.
Better mileage, roomier than expected
by Any evidence for that claim? from Burlington, Vermont
December 31, 2018
So far, this minivan has exceeded my expectations. Better mileage than I expected- 23 mpg- those are not highway miles. A 4 x 8 sheet of plywood fits in the back easily with the seats stowed. My Mountain bike fits easily standing up.
Hallmark Hyundai made buying a new car from a dealership an enjoyable experience. Their salesmen were not pushy, or overbearing. They answered all of my questions honestly and made me feel comfortable while shopping for a new car. While waiting for my new car to be detailed I mentioned I was getting hungry, and the salesman brought me a BBQ sandwich from where they had lunch catered that Friday. Now that's customer service! I would definitely recommend them to anyone.
I love this car
by Erikspencer from Holiday, fl
December 31, 2018
This car has plenty of room inside and lots of power under the hood. If I ever need to buy one again I would in a heartbeat
Top notch. Selection is great. From Sales to Service unbeatable. When you leave a dealership knowing all your checklist items have been met, that says a lot. I purchased my previous vehicle from Guy and he has consistently delivered a quality vehicle and stands behind the sale.
Feels like I’m driving in an armored vehicle
by Brenda O. from Essex, Maryland
January 8, 2019
The car is comfortable and so roomy- lots of bells and whistles but the most important thing is that I feel safe in it. This is not a car that’s going to get pushed by the wind! The Hemi purrs like a sexy kitten and responds to the slightest touch of the pedal- best car I have ever owned!
My girlfriend and I went to this dealership after a few failed attempts at others within the same area. After we got to talking to Caleb we knew we were at the right spot. Caleb was knowledgeable and made it possible for my girlfriend to get a new car at the rate that suited her best. I???d definitely recommend coming to this dealership if you???re looking for a new car and asking for Caleb. I???m definitely going back when I???m ready to purchase my new car!
2008 was a bad year for the Dodge Grand Caravan
by Tony E. from Monticello, IN
November 23, 2018
We have spent almost $4500 in less than a year on our van. The heating and cooling system went out twice. We had to repair bushings that should not have failed so quick. The interior and the options are excellent. The video entertainment system rocks! Yes, we bought the van used but it only had 72,000 miles on it. It was bought locally and we are the second owners. You know buying a house is the biggest investment a person makes. Buying a car is second. Why do the big 3 automakers get away with fading paint, rusted doors, and vans like ours that breakdown at the drop of a hat!!! I’ll never buy from the big 3 again. The KIA Sorento is my next vehicle. I put 200,000 miles on our old Sorento without going to the shop once. 2008 was the first year for the Dodge Grand Caravan. STAY AWAY!!! Pick another year but not the 2008!! Also, you can’t check the transmission fluid. The dealer has to check it and it costs around $75!!
Caleb was a joy to work with when buying our new (to us) car. We called before we came in and let him know what we were looking for and upon arrival he had several choices ready for us! Caleb did a great job at understanding our goals and needs for our new vehicle and made the process a total breeze. This was by far the fastest and most stress free car buying experience we have ever had. We will definitely be recommending Caleb and Freeland to our friends and family!
Best value for the money
by Smooth rider from Trussville Al
January 10, 2019
I’ve been so impressed with this car. It rides smoother than any car I’ve ever owned. I got the 6 cylinder and been impressed with the power and it still gets very impressive gas mileage.
Mr. Ronnie & Mr. Mike Of Universal Kia are absolutely amazing! I am grateful for their time and great customer care. They are a true example of those operating in excellence. Thanks again gent???s & Universal Kia HH Kindest regards, Natasha O.
Blacktop Model is the BEST!
by Creiy from Akron, OH
September 14, 2018
Great on the road and sporty look for the mom with 4 kids. Great power behind a V6. I would not take a V8 just because of the gas consumption.
Knowledgeable, customer oriented, service provider
by tfbergeron from DealerRater.com
November 15, 2018
We recently moved to Nashville and found ourselves in the market for a vehicle. The car selection, ease of doing business, knowledgeable and courtesy staff resulted in such a positive experience we went back a few weeks later and traded our other vehicle in for a new one. The process was quick, they had the car options pulled up and ready to review and the sales process was expedient. Great job by the Freeland Team
Love this car!
by Larea from Houston, TX
January 8, 2019
This car is beautiful and has all the power I need (I have the V-8). This car is so much fun to drive! It is a muscle car that looks like a luxury sedan on the inside with all the extras like heated leather seats, heated steering wheel, and the 8.4 inch screen along with a large trunk so that it is a great trip car too. Every time I get into this car I can't believe it's mine. I would have to spend about twice what this car cost me to get anything that would even be comparable. If you are thinking about getting a Challenger go for it!
Caleb is a great guy and an even better salesman! He???s very personable with his customers and makes sure that they receive nothing but the best. He really helped me out by finding a great car after being in a bad car accident a few weeks prior to the purchase. He made sure that it was a smooth process and that everything went according to plan. I highly recommend this dealership, and when you go ask for Caleb Courtney!
Spacious and Comfortable
by AshleyY from Thornton, CO
January 12, 2019
We love this car for our family. It is incredibly spacious, the interior is beautiful. Drives very smooth and has many gadgets for the family.
I had the pleasure of working with Caleb Courtney. As soon as I walked into the Freeland Dealership I was greeted with a smile and a hand shake. Caleb was upfront, honest, and gentle. I test drove a few jeeps, we talked about some different options, and a few hours later I was driving away in a new Wrangler. I would most certainly recommend any of friends to work with Caleb. He's a good one!
Loved it for traveling
by Sarahe33 from Ashburn, Va
January 12, 2019
This car was roomey and comfy for all our road trips! Great for tall people with super tall kids they even fit in the third row!
After searching for Ford Edges, I located a candidate at this dealership. I emailed them and received a prompt response. Dave McDonald was my contact and sales person. Photos of the car where spot on. We worked out the purchase by phone. Submitted a credit application by secure site on their website. paid a deposit to secure the vehicle over the phone. They contacted me to advise loan was approved and the terms. Drove about 31/2 hours to finalize the deal and take delivery. Very good experience. The dealership's inventory appears to be of good quality across the board. They buy nicer cars for resale. I am very pleased with my purchase and would highly recommend this dealership. Mike in finance was very easy to work with as well.
Repaired safety recalls still fail and leave you s
by RegT from Edmonton
January 12, 2019
Honestly I used to love this truck for about its first 60,000 kilometers after that things start to break and Chrysler does not want to help you not to mention the very pricey maintenance intervals you have to get done for warranty.
Had a rear differential safety recall fixed and 80,000 kilometer it still failed and caused me to go sideways on a highway, they ignored all attempts of coverage or help. The truck itself was stylist with an amazing interior and alpine sound system. It had heated power leather seats, bluetooth talk amd even played dvds on the screen. Performance was great..however..the Hemi would get very sluggish rather quickly after each dealership Hemi tuneup which was 600 dollars to get done, and my fuel efficiency on highway was 23L/ 100km at best so performance wise 300+ hp you rarely get to see. Exterior range but with upgrades like fender flares and tires you can really turn this truck into one great looking rig. Overall the lack of reliability since I had to give it up with only 130 000 km on it and customer care makes me give this truck 1 star because everything deserves atleast 1 star.
I both bought and sold a car here recently. My sales associate CARLTON BOWEN was fantastic.
SOLD: They gave me a very fair price on a 2003 Honda CRV with roughly 180K miles. The process was quick and painless. You do not have to buy a car from them to sell a car to them. I had done my homework before and knew what it was worth and I was offered a price higher than Kelly Blue Book.
BUY: Buying a used car was more complicated. It took test driving many and lots of time on their website before I found one that met the very specific details I was looking for. I decided on CarMax because I did have a very specific car in mind that I had not been able to find private seller in the two plus months I'd been looking. Also, my sales associate CARLTON BOWEN was fantastic.He spent roughly a month helping me look at cars making calls to other dealerships and coordinating multiple test drives etc. I know having him as a salesperson made a huge difference. I had looked at other dealerships and was treated only like a wallet from the moment I entered. He worked hard to help me find what I needed in a car and was pleasant and respectful the entire time. Not at all the experience I had at other dealerships. With all of the hidden fees etc other places have, carmax was not more expensive. I was glad not to give my money to sketchy people at another place.
I love staying in the Dodge Family!
by 2018 Dodge Journey from Dearborn Michigan
January 12, 2019
I’ve leased it for 2 years in 2016, and am leasing another one for another 2 Years. I Love the Journeys and Dodge cars period!
Very well laid out showroom, as well as good variety of vehicles. While shopping there my wife text me that a Sportage we had looked at the day before had been reduced to the price we offered. I purchased my vehicle elsewhere.
by gmatozeke05 from Lubbock,TX
January 3, 2019
Very comfortable, sporty,roomy and smooth driving. I would recommend this car to anyone looking for a bigger car. I am very pleased to own this car
I had not been to this dealership for almost 2 years due to a bad experience...Justin my service advisor was outstanding and handled a recall service to perfection. He was professional, courteous and knowledgeable...he also took time to LISTEN. Thanks Justin because of you wwe will now give Ford and this dealership another chance in the future. Yes we have bought 3 vehicles in just under 3 years from this dealership so it's safe to say we will be calling again soon. Thx Justin they need more like you!! Franklin Ford Lincoln
This car is the worst vehicle I've ever own.
by Upset from Dundee, ny
December 2, 2018
After the warranty everything is braking, it is two years old, and I've had to put almost 3,000 in it really bad on the road.
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