Best New Car for Me and Best Customer Service Ever
by Darryl from Chicopee
July 18, 2018
Let's just say nothing good ever comes easily and that describes my recent used car search ... until I met Ernie and his crew ... simply a class act.
I arrived in a rush, on a budget, and exhausted from dealing with larger car dealerships.
From the moment I spoke with Enrie on the phone, arrived and met Ralph and the others, I had a good feeling this buying experience was going to work out ... understatement ... they rolled out the red carpet for me ... and even when I got out of line, stuck with me and ensured I was well served and completely satisfied.
Outstanding, Professionalism, Customer Service, and most importantly Earnest, Honest, and Genuine Care for the Clientle.
BUY YOUR CAR FROM ERNIE'S ... IT IS WORTH THE RIDE THE N. ADAMS!
Purchased a new explorer from best local dealership with best service center, best sales and service people. My husband and I both purchased new vehicles and service outstanding! They are quick and efficient in doing all needed work! Love new waiting area and friendliness of staff. Mark in sales great attention to detail and our needs. Thanks to Mr. Brozowski in service when I called like the Geico commercial " I have a FLAT tire" help!!! He told me what to do and I was on my way.
Having purchased numerous vehicles and having them serviced over the past 20 years I can speak to quality of service Bob Karls provides. The service is always always friendly and competent where the mechanics are not satisfied until they get the repair right. The fact that most of the employees have been with Bob for many years speaks to the quality of the operation and has enabled them to form a bond with their customers whom they genuinely care about! It's a rare business in today's world, almost like business from a bygone era. Can't recommend it highly enough!
Excellent. Quality work. I would certainly recommend this facility to friends for car / truck repair. Honest answers from the staff and the service people gave my truck a check up looking at things I didn't even think to ask about.
My husband and I had to find a vehicle asap due to an accident and this is the second time this has happened to us. Went back to Dan and Mike, and again they provided superior service. Both times, they provided us with a decent vehicle, good price too, and went above and beyond to help. So hard to find people like this today, and hope they don't change. Kudos to your business and heartfelt thanks to you all. Hopefully next time it'll be to trade up, not due to accidents!!!
Awesome to deal with will be buying there again thanks again seth
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