This was our second car purchase from Mike and we were just as happy this time as we were last time. Our first time we met Mike we almost bought from him. We were going through financing and then decided to not buy. We felt bad for how it went down. A few months later we returned. We were a bit worried that how things went the first time might affect how he would treat this time. Well he was great and went through with a purchase of a Pacifica. It took a few trips because we have 3 kids and Mike was patient and very understanding. This last purchase took a total of 2 hours and we again are totally pleased . He has very good product knowledge and listens to what we want. We like his down to earth demeanor and that he isn???t pushy. We have given his name out to several of our friends and hopefully he will get a few sales from them. Finding a car salesman who is honest and not just out for the sale is hard to do. Mike is that kind of person. Thank you again Mike and we will be back when we need another vehicle.
I am so grateful for this dealership especially Brion Parrish who made feel important even after I explained to him about my credit situation. He was very professional and polite. I am very happy that I went to this location.
Mike Kass was great from our arrival until we drove off the lot. He met us on the lot and made the whole process pressure-free and easy to complete. I highly recommend this dealership and, specifically, Mike Kass.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Thank you, Mike for helping my husband and I find our new vehicle! You made the process painless and I appreciated how down to earth you were. I expected to visit multiple dealerships in search of the right car, and spend a lot of my time negotiating back and forth, but that was not the case here. We appreciate your professionalism.
Brandee was the best sales person to work with. She explained everything up front and was very helpful. Made sure we left without any questions/doubts. Only downfall was signing the carbon copies took a little longer than anticipated, but overall it was a very smooth experience.
I dealt with Joe in the service department. Joe was very accommodative for my wishes. I had scratches on my right front wheel. Joe was able to find someone to repair it. My only feedback on the repair was that it was slightly more than Joe originally quoted ($200 vs. $175). Also, which was nice, he suggested I come back in the spring to re-do the wheel and an extra wheel if needed. However, I didn't see any record of that accommodation on my sales receipt. Obviously my concern is when I call in the spring, will this repair still be honored. Overall, I was satisfied with the service and the ability to have a loner (GLC which my wife is interested in). Jim P.
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