INCREDIBLE CUSTOMER SERVICE AND FANTASTIC SALES FORCE!
by Lisa D, from DealerRater.com
November 4, 2018
INCREDIBLE CUSTOMER SERVICE!!! EXCELLENT SALES STAFF!!!! We purchased a used pickup truck for my son who is 18. He worked all summer and saved his money up to buy the truck he REALLY wanted. Two weeks into owning it and paying cash for it ($9500.00) the truck just stopped. Dead. I called Joey the Service Manager there and they got it in ASAP. I was having to leave town and explained the urgency of getting this vehicle fixed so that my son could have wheels while I was out. Joey and his team worked diligently and got it fixed in less than two days! Constant phone contact, emailing and wonderful communication by them to keep us in the loop and get the job done on time and NO CHARGE! I can't begin to tell you how this kind of services does NOT EXIST in the city at the city dealerships! This is the second vehicle I bought from this dealership and the second one I bought this year. (two teenagers driving age) I can tell you that Bonham Chrysler Dodge beat the city dealership HANDS-DOWN. No comparison at all! The city dealership could give two flips that my kid was driving a car with issues that they sold me, but not this dealership. I could keep going on but it is clear that Bonham Chrysler Dodge takes pride in their inventory used or new, takes pride in their customer service. They walk the walk, they put their money where their mouth is and the DELIVER! Don't waste your time with anybody else!
Andreas and Richard when above and Beyond had an issue at first they worked really hard to get me where I needed to beThis is my sixth car purchase from them and I would highly recommend them to anyone looking for a new vehicle
Harper made buying a car fun instead of the stressful experiences I have had in the past. They never made me feel pressured and let me come in anytime for a quick test drive without taking an hour of my time to sell me on whatever vehicle I wanted to test drive that day during my short lunch break. I would recommend Harper to anyone looking to buy a car!
My husband and I drove from St. Augustine to look at a truck. Although we could not come to an agreement on the price Thomas was extremely professional and knowledgeable. Dealership was clean and fruelndly staff. Thanks for taking the time for us.
I like the fact the salesman didn't play games..something I have experienced in the past with other dealers! I was treated very well on my trade and purchase! Would recommend this dealer to purchase a vehicle to my friends n family!
bought a new Jetta and every thin went great! Alex Avila did a great job and was very kind and helped when needed. the insurance girls Jessica Diaz and Sigrid Neu did a great job and where very helpful. also dealt with Leo and some finance people all where great thank you!
I have a 2010 Dodge Journey SXT front wheel drive 3.5 V-6.
I brought it in for an excessive oil useage problem.(2 Quarts between changes). I have been to 4 other shops before Bergstrom Kaukauna, who did not take care of the problem.
When I called Bergstrom Kaukauna, to explain my issue, Morgan from service was very helpful, and recommended a bg engine cleaning product with my next oil change. This took care of the problem. I was so frustrated before going to Bergstrom Kaukauna, and talking to Morgan, I was ready to get rid of my Journey. Thank you Morgan, and thank you Bergstrom, you have gained a customer for life.
My deepest appreciation
Highly recommended! The sales person was able to hit it off the bat in regards to what I was looking to buy. One of the things that called my attention was that she took the time explained everything the car consisted of in detail. Very smooth purchase, feeling content with my new Fiat.
I actually loved my car buying experience at this AR dealer. From my sales guy Patrick to the managers Erik and Jesse and even the Finance guy Chris, everyone delivered top notch service in a no pressure environment. They took the effort to find a vehicle with my exact specs. Any other dealer would try to sell you anything on the floor just to move their inventory. Not here. Their attentiveness and service matches what you expect from this luxury brand. They were respectful in deal negotiations with a healthy amount of give and take. I am even happier with my sexy new car given the quality of service I experienced.
I did a lot of research prior to deciding on a Jeep and Carl Burger was best dealership. I drove up and I was greeted by Mary and it was a smooth transition from there. I told her exactly what I wanted and she wasted no time in making it happen. Side Note: I brought my 2 kids and the team was so great to them (offering them snacks/water) they have a tv section and a small kids play area. I had a wonderful experience and will be sure to recommend Mary Roberts any chance I get.
I was recently in the market to purchase a new car so I stopped into Milam Mazda and I was greeted by Chris Wodjenski. Instantly he made me feel at ease with the process of purchasing a new car. He's very knowledgeable about every model and options. After looking at a few cars I decided to go with the Mazda 3 Hatchback. I highly recommend you stop in and talk with Chris Wodjenski. You will not regret it.
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