Any dealership winning awards year after year is no coincidence! Great sales team, John Blanchard and his manager are top of the heap! Thorough, considerate, went the extra yard again and again listening to the customer along the way! Smooth transaction, knowledgeable of the product specs and incentives. Pleasurable experience from start to finish! Highly recommend Pat Milliken and John Blanchard.
Great introduction to gas-hybrid-electric world
by Aly412 from Las Vegas, NV
January 30, 2019
This car was my way of exploring if going all electric was a viable option for me. Having three types of 'gas' eliminated any range anxiety I had, but still gave me an indication of whether or not an all electric would work for my family. The end result, the next car for me is the all electric. The timing didn't work for me to stick with Ford, so I'm moving onto a Nissan Leaf, and will keep an eye out for the future Ford all electric models on the horizon. But I'm an all electric convert for life, and my Ford CMax Energi made that so.
I had a horrible experience at this dealer but i can't blame the salesman Mike C. He did the best job he could with the process he was givin. He was courteous and polite and tried to handle the issues but his hands were tied by the useless policies and people above him. I would deal with Mike again but never the dealer. Being big and forgetting how to take care of the customer is what the dealer forgot how to do.
The Best of the Best
by Ron B from Flat Rock, MI
December 16, 2017
This vehicle has all of the comfort features and also rapid response handling. Average
MPG of 38 MPG for a driver that accelerates fast and uses passing gear relatively often.
Joe and Mazin did an amazing job in finding me my first car. Joe was able to get me the exact car I wanted within my budget quickly and without any issue. They were able to make things very easy for me and helped answer any questions I had. Great service, great guy, great dealership. Couldn't be happier!!
Nice car, EV Range is too short
by KenW from Lake Orion, MI
July 26, 2017
This is a very nice car. I love that I can plug it in and charge it over night. I would like to see better EV range. Also the battery consumes a large portion of the rear storage area, reducing the car's practicality. This vehicle needs a dedicated platform to allow the batteries to go under the floor.
The new Sync 3 system is great. Very responsive, unlike prior Ford systems. The only dislike is the Navigation commands. It is is not intuitive, nor can you use natural language like Google Maps can.
Craig, Todd, and Don B did an awesome job on my car. A tree branch fell on it so a lot of parts had to be replaced. Now my car looks like nothing ever happened to it! My car was returned on time and clean inside and out, and Craig was available to answer any questions I had. I couldn???t have asked for better service. Thank you!
Very enjoyable car
by EloiseR from Orono, ME
March 16, 2017
This car is ideal for me - a plug in hybrid that is in my price range. I seldom drive more than 15 miles in a day, which means that I almost never use the gasoline engine. The car is fun to drive, easy for me to get in and out of and comfortable. It is generally easy to clear it from snow (I live in Maine, no garage), although the recess for the windshield wipers could be better designed - ice gets stuck in the recess and is very hard to remove. There is limited cargo room because of the battery, but at this point in my life I don't need a lot.
I had taken my vehicle to another dealership prior to this one. They kept the vehicle for nearly a week and said that couldn't do anything for me. I couldn't have received better service from Suburban Chrysler Jeep. They identified the issue and resolved it completely to my satisfaction. They went the extra mile and checked anything else which could have become an issue. I wish all of my dealings with dealerships were as positive as this one. I will take all of my business to them from this point forward. Cudos.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
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