Found the car I wanted on cars.com at the price I wanted and sent a message to the dealer. A sales person contacted me that day, I headed over after work and drove home in my new car that night. No haggling, no hassles and there was never any pressure. Chopper was my sales person and he was polite, professional and went the extra mile driving behind me to my house to get the pink slip and the extra key for my trade in.
My only advice would be to remodel the sales office to make it more inviting and comfortable for customers.
As I was browsing cars today on cars.com, I saw one that I was interested at Elm Ford. I noticed it said the dealer was available to chat, and I was able to directly connect with the Elm Ford dealership. I was greeted by salesman JC Clark in a live chat. I found him to be very knowledgeable and friendly, and he quickly answered all my questions with no pressure whatsoever. I am not quite in the market to buy a vehicle, and I am still gathering information, but when I do it will definitely be from JC at Elm Ford.
Absolutely incredible experience!!! Love my new California Special Mustang!!! The whole team is there to help and we all had a lot of fun during the time we were there. Customers for life!! Thank you all!!
I bought my Ford Edge here 10 months ago and these guys are great to work with. They strive for excellence and customer service is top notch! Their service department is by far one of the best I’ve ever experienced. The staff here always welcomes you with a smile! I highly recommend anyone to Harrold Ford who wants to get the best price and service in the greater Sacramento area.
What a pleasant Surprise! I looked at several cars on this lot and was pleased to see how well they were set up. Clean and mechanically sound (I didn't see the usual oil leak stains, etc). The salesman took his time and helped me find a vehicle that fit my needs. In the office you can see these people love cars, and want to make the experience easy and straightforward. A nice family runs this lot. I am very happy with the car and the time spent there. Give them a try, you will like it.
It turns out the advertised vehicle was not available on West coast but in Florida and New York whish could be transferred for 1600 dollars
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